Christina DiOrio
Tucson,AZ
Summary
Dedicated administrative professional with experience in managing office operations and enhancing customer satisfaction. Skilled in effective communication and problem resolution, contributing to a positive work environment and streamlined processes.
Overview
13
13
years of professional experience
Work History
Homemaker
Self
Tucson, Arizona
06.2018 - Current
- Coordinated family schedules and activities to maximize quality time and participation.
- Created weekly meal plans and organized grocery shopping to promote healthy eating and minimize waste.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Managed household budgets and expenses, ensuring financial stability and resource allocation.
Administrative Assistant
Acme Sand & Gravel
Tucson, Arizona
06.2018 - 05.2023
- Oversaw daily office operations for construction supply and landscape materials company, ensuring smooth functionality and support for staff.
- Responded to customer inquiries about products and services, providing accurate information to enhance customer satisfaction.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Maintained database systems for customer contact information, enhancing accessibility and reliability for team use.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Processed invoices for payment using accounting software applications.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Implemented office procedures to improve workflow efficiency across teams.
Property Manager
Second Chance Housing
Tucson, Arizona
03.2017 - 06.2018
- Managed daily operations of multiple residential properties efficiently.
- Handled resident complaints and expedited maintenance requests to enhance tenant satisfaction.
- Managed all maintenance requests from tenants in a timely manner.
- Resolved tenant disputes effectively while promoting a harmonious living environment.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Maintained accurate financial records for rent collections, security deposits, and other income sources to ensure compliance and transparency.
- Processed evictions in compliance with state laws and procedures, ensuring a fair and legal approach.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Processed and verified tenant paperwork to ensure compliance with lease agreements.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
In-Home Caretaker
Private Client
Tucson, Arizona
02.2016 - 01.2017
- Assisted patients in maintaining personal hygiene through showering and bathing assistance, toileting assistance and incontinence care management.
- Provided daily personal care assistance to support clients' hygiene and comfort.
- Assisted with daily living activities, such as bathing, dressing, grooming, and eating.
- Delivered compassionate care by supporting basic needs and comfort through laundry assistance, cleaning, and personal care.
- Ensured a clean and organized environment to enhance client comfort and safety.
- Coordinated medication schedules to guarantee timely and accurate administration.
- Documented daily care activities to maintain accurate records of services provided.
- Reported any changes in health status to appropriate personnel.
Crew Shift Leader
Capriotti's Sandwich Shop
Mesa, AZ
11.2014 - 03.2015
- Ensured compliance with food safety regulations and health guidelines.
- Implemented process improvements to enhance efficiency in food preparation workflows.
- Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
- Addressed employee requests and resolved issues, fostering a positive work environment.
- Ensured compliance with company policies and health and safety standards.
- Managed customer complaints professionally, ensuring satisfaction with products and services.
- Developed schedules for crew members based on customer traffic patterns during peak hours of operations.
Laundry Attendant
Campbell Coin Laundry
Tucson, Arizona
01.2014 - 03.2015
- Sorted, washed, and folded garments according to fabric care guidelines.
- Maintained cleanliness and organization of laundry facility and equipment.
- Guided customers in using machines and addressing laundry service inquiries to enhance user experience.
- Addressed customer complaints swiftly, contributing to high satisfaction levels with services.
- Assisted customers with their inquiries regarding laundry services.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Transported laundry loads between machines and operated ironing equipment for efficient processing.
- Monitored inventory levels of detergents and supplies, restocked as needed.
- Removed lint from dryer screens after each load.
- Measured correct amount of chemicals required for each load.
- Separated whites from colors during the sorting process.
- Applied bleaching powders to spots and sprayed tough stains with stain removers to rid stains and dirt content from articles.
- Tested fabric softener dispensers for proper functioning prior to use.
- Followed safety regulations while operating machinery.
- Complied with corporate and department standards and regulations to encourage safe and efficient operations.
- Hung garments on stretch frames to dry.
- Handled customer payments and issued receipts using cash register or POS system for accurate transaction processing.
- Maintained records of all laundry services provided in logbooks.
- Provided excellent customer service at all times.
- Prepared invoices for completed orders based on customer requirements.
Education
Associate of Science - Business Management
Brown Mackie College Tucson
Tucson, AZ04-2012
High School Diploma -
Santa Rita High Schol
Tucson, AZ05-2007
Skills
- Meal planning
- Budget management
- Household management
- Home organization
- Workflow optimization
- Customer service
- Time management
- Attention to detail
- Problem resolution
- Effective communication
- Dispute resolution
- Teamwork
- Effective communication
- Communication skills
Timeline
Homemaker
Self
06.2018 - Current
Administrative Assistant
Acme Sand & Gravel
06.2018 - 05.2023
Property Manager
Second Chance Housing
03.2017 - 06.2018
In-Home Caretaker
Private Client
02.2016 - 01.2017
Crew Shift Leader
Capriotti's Sandwich Shop
11.2014 - 03.2015
Laundry Attendant
Campbell Coin Laundry
01.2014 - 03.2015
Associate of Science - Business Management
Brown Mackie College Tucson
High School Diploma -
Santa Rita High Schol