Christina T. Ellis
Baltimore,MD
Summary
Adept at optimizing delivery routes and enhancing customer satisfaction, I leveraged my impeccable communication and excellent driving skills to significantly improve delivery efficiency. My ability to build strong relationships and manage priorities showcases my commitment to operational excellence and client loyalty.
Overview
16
16
years of professional experience
Work History
Courier
Uber Eats
Baltimore, Maryland
01.2023 - Current
- Developed delivery route understanding to avoid high traffic and construction areas.
- Checked and secured package loads before deliveries.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Ensured vehicle maintenance, cleanliness, and organized packages for optimal delivery efficiency.
- Maintained accurate logs of deliveries and pickups.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Scanned inbound and outbound packages to sort for destination.
- Assisted with loading and unloading of cargo as needed.
- Assessed size, weight, and special handling requirements of each package.
Food Courier
Door Dash
Baltimore, Maryland
05.2022 - Current
- Delivered fresh food to customers across local area.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Provided excellent customer service throughout the delivery process.
- Loaded and unloaded delivery vehicles with food items.
- Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Followed all safety protocols while driving.
Food and Drink Preparer
Taylor Maid Catering
Various Areas
02.2009 - 01.2010
- Sliced cooked meats for sandwiches and salads as well as carved roasts at carving stations in the kitchen.
- Conducted routine checks to ensure food items were stored properly.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Helped in receiving and organizing food delivery supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Managed safe and smooth food delivery at banquets, conferences and social events.
Salesperson
The Baltimore Sun
various areas
03.2009 - 05.2009
- Sought additional knowledge and training to handle large routes, commercial businesses or broader distribution area.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Contacted prospective subscribers to solicit newspaper subscriptions.
- Collected payment from customers for the newspaper subscription.
- Ensured that all deliveries were made according to schedule and route plan.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
Education
Bachelor’s Degree -
Coppin State University
Baltimore, MD01.2016
Associate of Art degree -
Baltimore City Community College
Baltimore, MD05.2012
Skills
- Client Loyalty Management
- Detail-oriented
- Organizational skills
- Impeccable communication skills
- Reliable multi-tasking skills
- Coordinating and analyzing skills
- Prioritizing management
- Deadline-oriented
- Superb interpersonal skills
- Resourceful
- Sales reporting
- Relationship building
- Local routes
- Delivery and pickup
- Excellent driving skills
References
Available Upon Request
Phone
cell, (443) 320-3725
Timeline
Courier
Uber Eats
01.2023 - Current
Food Courier
Door Dash
05.2022 - Current
Salesperson
The Baltimore Sun
03.2009 - 05.2009
Food and Drink Preparer
Taylor Maid Catering
02.2009 - 01.2010
Bachelor’s Degree -
Coppin State University
Associate of Art degree -
Baltimore City Community College
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