Christine Andrews
Cape Coral,FL
Summary
Results-driven professional with a robust background in medical office administration. Known for exceptional teamwork orientation and strong medical terminology expertise, dedicated to enhancing patient satisfaction and operational productivity.
Overview
18
18
years of professional experience
Work History
Medical Office Administrator
Fairfield Pain Management Center Inc
Canal Winchester, OH
09.2011 - 03.2026
- Coordinated medical records management, maintaining confidentiality and compliance with regulations.
- Streamlined billing processes, reducing errors and enhancing revenue cycle management efficiency.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Managed appointments, registrations and patient relations in busy [Type] interventional pain management
- Reduced errors in billing and insurance claims processing by maintaining accurate patient records and staying updated on industry regulations.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Verified benefits and worked with insurance companies to obtain payments.
- Oversaw the implementation of a new EHR system, leading staff training sessions and addressing technical issues as they arose during the transition period.
- Maintained up-to-date knowledge of healthcare regulations, ensuring clinic operations remained compliant.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Successfully negotiated client contract renewals to create increased revenue.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Developed training programs for new hires, improving onboarding effectiveness and staff competency.
- Supervised front office staff, fostering teamwork and delivering exceptional patient service standards.
Adjunct Professor
University Of Findlay
Findlay, OH
08.2008 - 01.2011
- Developed and delivered course content in alignment with academic standards.
- Facilitated engaging discussions to enhance student learning experiences.
- Graded assignments and provided constructive feedback to support student improvement.
- Developed and delivered engaging course materials for undergraduate and graduate programs.
- Mentored students in academic writing and research methodologies to enhance learning outcomes.
- Collaborated with faculty to design curriculum aligned with departmental goals and industry standards.
- Implemented innovative teaching strategies utilizing technology to improve student engagement and understanding.
- Conducted assessments and evaluations to measure student performance and course effectiveness.
- Provided academic advising, guiding students on course selection and career pathways in their fields of study.
- Enhanced student comprehension by incorporating real-world examples and multimedia tools into lectures.
Education
MBA - Accounting And Finance
Bowling Green State University
Bowling Green, OH05-2000
Bachelor of Science - Economics And Finance
Ohio Northern University
Ada, OH05-1986
Skills
- Problem-solving
- Strong communication skills
- HIPAA compliance
- Teamwork orientation
- Electronic health records
- Medical terminology expertise
- Professionalism and discretion
- Insurance billing procedures
Timeline
Medical Office Administrator
Fairfield Pain Management Center Inc
09.2011 - 03.2026
Adjunct Professor
University Of Findlay
08.2008 - 01.2011
MBA - Accounting And Finance
Bowling Green State University
Bachelor of Science - Economics And Finance
Ohio Northern University