CHRISTINE AUSMAN
Scottsdale,AZ
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
7
7
years of professional experience
Work History
Enrollment Team Lead
EdPlus, Arizona State University
10.2022 - Current
- Guided enrollment staff to reach set recruitment goals using collaborative management practices.
- Formulated and executed recruitment strategies targeting graduate and undergraduate students.
- Collaborated with academic units, colleges, and university services to support students.
- Coordinated goal-setting efforts with university program managers, enhancing operations through strategic new initiatives.
Product Specialist
Living Spaces
11.2024 - Current
- Consistently created positive interactions by applying the Living Spaces Guest Engagement framework.
- Focus on training and development to exceed sales per hour (SPH) targets, and contribute to company KPIs.
- Evaluated performance and coordinated with leadership for enhancements.
- Foster team culture focused on guest satisfaction, revenue goals, and operational standards.
Enrollment Supervisor
Pearson, Arizona State University
03.2022 - 10.2022
- Directed and motivated the Enrollment team to achieve recruiting targets through collaborative efforts.
- Developed strategies, coordinated outreach programs, and created recruitment materials to attract diverse undergraduate and graduate students.
- Acted as the main contact for academic units and external partners.
- Utilized data insights to refine recruitment processes and maintain agility.
Sr. Enrollment Advisor
Pearson, Arizona State University
01.2021 - 03.2022
- Act as the main liaison for prospective students, guiding them through the admissions and registration processes with a persuasive and service-oriented approach.
- Collaborated with academic departments and university services to provide student support.
- Assess recruitment initiatives for impact and convey guidelines, systems, and methods effectively.
- Analyzed data to offer actionable insights for enhancing recruitment strategies.
Enrollment Advisor
Pearson, Arizona State University
09.2019 - 01.2021
- Served as the primary contact for potential students, offering clear, persuasive guidance through the enrollment process.
- Participated in crafting and revising materials that support student recruitment efforts.
- Maintained productive relationships with both internal and external stakeholders.
Barista
Provisions Lot F
08.2017 - 09.2019
- Created complex, hand-crafted beverages based on customer preferences.
- Monitored and restocked inventory for beverages, food, and merchandise.
- Managed cash register and processed transactions with accuracy and integrity.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Education
Bachelor of Science - Child, Adult, & Family Services
IOWA STATE UNIVERSITY
08.2019
Skills
- Salesforce
- Tableau
- Microsoft Office
- Recruitment Strategy Development
- Project Management
- Stakeholder Engagement
- Remote Leadership
- Customer service
- Adaptability
- Change management
- Conflict resolution
- Training development
- Customer Relationship Management
- Quality assurance
- Effective communication
- Customer journey management
Timeline
Product Specialist
Living Spaces
11.2024 - Current
Enrollment Team Lead
EdPlus, Arizona State University
10.2022 - Current
Enrollment Supervisor
Pearson, Arizona State University
03.2022 - 10.2022
Sr. Enrollment Advisor
Pearson, Arizona State University
01.2021 - 03.2022
Enrollment Advisor
Pearson, Arizona State University
09.2019 - 01.2021
Barista
Provisions Lot F
08.2017 - 09.2019
Bachelor of Science - Child, Adult, & Family Services
IOWA STATE UNIVERSITY
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