Christine Barber
Selkirk,NY
Summary
Knowledgeable presenter with background in traffic management and team coordination. Proven success in communicating with various stakeholders to provide needed education, information, and skills. Demonstrated ability in collaboration for problem-solving and enhancing operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Traffic Supervisor
NYS Thruway Authority
07.2016 - Current
- Participated in community outreach initiatives, educating the public on safe driving practices.
- Designed effective detour routes during temporary road closures or maintenance activities, minimizing inconvenience for motorists while maintaining safety standards.
- Responded promptly to emergency situations affecting roadway operations by coordinating with first responders and deploying necessary resources.
- Conducted thorough investigations into reported issues, identifying root causes and proposing appropriate solutions.
Senior Dispatcher
NYS Thruway Authority
01.2011 - 07.2016
- Developed training materials for new hires to quickly acclimate them to the dispatcher role and Thruway protocols.
- Coordinated emergency response efforts during emergency situations, working closely with relevant agencies to ensure prompt resolution and minimize negative impacts to Thruway customers.
- Established open lines of communication between field personnel and management staff.
Dispatcher
NYS Thruway Authority
09.2006 - 01.2011
- Maintained NYSPIN certification
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow.
Mental Health Therapy Aide
Capital District Psychiatric Center
07.1999 - 09.2006
- Assisted in the development of treatment plans for better mental health outcomes.
- Implemented crisis intervention techniques when necessary, deescalating situations effectively for patient safety.
- Managed behavioral issues professionally using established techniques, maintaining an orderly therapeutic environment conducive to healing process.
Education
Bachelor of Science - Biology
SUNY Albany
Albany, NY05.2010
Skills
- Strong communication skills
- Staff training and development
- Traffic management expertise
- Collaborative teamwork
- Community education and outreach
- Public speaking
Accomplishments
- Expanded the Thruway Advanced Traffic Management System Training Program and trained new ATMS operators.
- Volunteered for a local rescue squad for 8 years and more than doubled their 3rd party billing.
- Tracked down a client's long-lost daughter while working as a Therapy Aide.
- Developed and maintained a selection of databases for dispatcher reference.
Summary of strengths
- Able to make assessments based on known information
- Effective communicator
- Experienced multitasker
- Crisis management
Certification
Defensive Driving Instructor
Timeline
Assistant Traffic Supervisor
NYS Thruway Authority
07.2016 - Current
Senior Dispatcher
NYS Thruway Authority
01.2011 - 07.2016
Dispatcher
NYS Thruway Authority
09.2006 - 01.2011
Mental Health Therapy Aide
Capital District Psychiatric Center
07.1999 - 09.2006
Bachelor of Science - Biology
SUNY Albany
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