Christine Barbieri
Toms River,NJ
Summary
History of keeping branch operations efficient and compliant. Proficient in safety, security, and confidentiality procedures. Hardworking operations leader with an ethical and diligent approach. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Branch Operations Manager
Santander Bank Us
Pine Beach, NJ
10.2010 - 03.2024
- Resolved customer complaints in a timely manner.
- Reviewed customer account information for accuracy and completeness.
- Managed inventory levels of cash, supplies, and other resources.
- Provided guidance on best practices for handling difficult customers or situations.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Monitored staff performance and provided feedback.
- Coached staff on policies, procedures and performance strategies.
- Performed routine audits of branch operations to identify areas for improvement.
- Coordinated customer service initiatives and staff training.
- Ensured compliance with banking regulations and policies.
- Prepared and managed cash shipments between banks.
- Managed branch files per recordkeeping and compliance requirements.
- Developed strategies to optimize branch operations.
- Maintained accurate records of financial transactions.
- Mitigated regulatory risks by ensuring all areas maintain compliance with company, state and federal protocols.
- Recruited, interviewed, and trained new employees as needed.
- Generated daily reports to comply with Bank Secrecy Acts.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Planned work schedules to maintain adequate staffing levels.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Cardiac Technician
Community Medical Center
Toms River, NJ
05.2009 - 10.2010
- Performed electrocardiograms, Holter monitor tests, and stress tests on patients.
- Responded promptly to emergency situations involving cardiac arrest or life-threatening arrhythmias.
- Assisted in the preparation of cardiac catheterization laboratories for patient procedures.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Education
Cardiac Technician Certification - Cardiovascular Technology
Star Technical Institute
Lakewood, NJ05-2009
High School Diploma -
Toms River High School North
Toms River, NJ06-1994
Accomplishments
2020 Customer Service Top Performer
2023 Customer Service Top Performer
Timeline
Branch Operations Manager
Santander Bank Us
10.2010 - 03.2024
Cardiac Technician
Community Medical Center
05.2009 - 10.2010
Cardiac Technician Certification - Cardiovascular Technology
Star Technical Institute
High School Diploma -
Toms River High School North
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