Christine Bartlett
grocery
Richland,WA
Work Preference
Summary
Dynamic manager with proven expertise in team leadership, customer service, and process optimization. Delivered measurable improvements in inventory management and customer satisfaction through effective training and strategic decision-making. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated grocery professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Innovative and goal-oriented Management professional committed to positive work setting. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through working together.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work History
Substance Abuse Counselor
ORTC
03.2021 - 03.2024
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Delivered services to customer locations within specific timeframes.
- Monitored client progress to make necessary adjustments for client success.
- Supported aftercare planning for continued recovery after treatment.
- Kept accurate and detailed records to track and document client progress.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Facilitated group and individual therapy in outpatient setting.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Substance Abuse Counselor
Lourdes counseling center
09.2018 - 09.2020
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Facilitated group and individual therapy in outpatient setting.
- Developed individual treatment goals based on history and diagnosis.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Supported aftercare planning for continued recovery after treatment.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Monitored client progress to make necessary adjustments for client success.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
SUDPT/SUDP
First step
12.2014 - 08.2018
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Demonstrated leadership skills in managing projects from concept to completion.
Manager in Training
Yokes
01.2013 - 11.2014
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Assisted with onboarding of new employees by providing training and development resources.
- Used company reports to analyze sales, gross profit and inventory activities.
- Gained knowledge of company policies, protocols and processes.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
Manager
QFC Grocery
01.2003 - 10.2013
- Led team to optimize inventory management processes, enhancing stock accuracy and reducing waste.
- Developed training programs for staff on customer service best practices, improving overall customer satisfaction ratings.
- Implemented sales strategies that increased store profitability through targeted promotions and merchandising techniques.
- Analyzed sales data to identify trends, adjusting product offerings to maximize revenue potential and meet customer demand.
- Mentored junior managers in operational efficiencies, fostering a culture of continuous improvement within the team.
- Oversaw daily operations, ensuring compliance with health and safety regulations while maintaining high standards of quality.
- Spearheaded initiatives to streamline checkout processes, significantly reducing wait times and enhancing shopping experience.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
Business Administration And Management
Bellevue Community College
01-1999
Associate of Arts - Substance Abuse Counseling
ICDC
California City, CA 12.2012 - 12.2014
Bachelor of Science - Psychology
Southern Newhampshire University
Southern New Hampshire Ohio 01.2022 - 12.2028
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Relationship building
- Conflict resolution
- Client evaluation
- Case management
- Recovery support services
- Clinical supervision
- Life skills training
- Boundary setting
- Crisis intervention
Languages
1
Languages
English
Timeline
Bachelor of Science - Psychology
Southern Newhampshire University
01.2022 - 12.2028
Substance Abuse Counselor
ORTC
03.2021 - 03.2024
Substance Abuse Counselor
Lourdes counseling center
09.2018 - 09.2020
SUDPT/SUDP
First step
12.2014 - 08.2018
Manager in Training
Yokes
01.2013 - 11.2014
Associate of Arts - Substance Abuse Counseling
ICDC
12.2012 - 12.2014
Manager
QFC Grocery
01.2003 - 10.2013
Business Administration And Management
Bellevue Community College