I played roller derby for 9 years it taught me how to be a team leader and physically active Roller derby changed my life; it taught me to be a team player and work hard to be the best I could be It gave me self-esteem
Christine Bartlett
Richland,WA
Summary
Accomplished professional with extensive experience in leadership, customer engagement, and team collaboration across diverse industries. Proven expertise in performance management, training development, and strategic planning to drive operational efficiency and achieve business objectives. Adept at conflict resolution, complaint handling, and fostering positive work environments to enhance employee morale and customer satisfaction. Demonstrated success in optimising inventory management processes, reducing waste, and achieving significant sales growth through innovative strategies. Committed to continuous improvement and delivering high-quality results while maintaining regulatory compliance and meeting deadlines. Results-driven professional demonstrating strengths in training development and regulatory compliance. Adapts to challenges through effective problem-solving and planning. Committed to delivering high-quality outcomes and supporting team success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
SUDP
ORTC
Richland
03.2021 - 03.2025
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Trained and mentored employees to maximise team performance.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Developed team communications and information for meetings.
SUDP
Lourdes Counseling center
Richland
02.2018 - 01.2020
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Prepared range of written communications, documents and reports.
Manager in Training
Yokes
Pasco
01.2014 - 11.2015
- Organised team-building activities to foster a positive work environment and enhance team cohesion.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Monitored staff performance and developed improvement plans.
- Led a team of 50+ employees, fostering a culture of teamwork, professionalism, and continuous improvement.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Streamlined inventory management processes, reducing waste and optimising stock levels for operational efficiency.
Manager
QFC
West Seattle
02.2001 - 10.2013
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Optimised workforce scheduling, balancing team workload to prevent burnout and maintain morale.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Led team of 25 employees, fostering a collaborative environment to meet project deadlines efficiently.
- Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
- Enhanced customer satisfaction levels by 20% through the introduction of a new feedback system.
- Turned corporate mandates into actionable directives for mid- and low-level staff.
- Drove sales growth of 18% in one financial year by implementing innovative marketing strategies.
Education
Diploma of Higher Education - Substance abuse Counseling
ICDC
California, VA2016
NVQ Level 1 - Psychology
Pheonix University
Arizona City, AZ2014
NVQ Level 3 - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Customer engagement
- Team collaboration
- Performance management
- Training development
- Problem solving
- Inventory management
- Regulatory compliance
- Communication strategies
- Employee mentoring
- Conflict resolution
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Leadership
- Team leadership and motivation
- Customer focused
- Strategic planning
- Complaint handling and resolution
- Deadline management
Certification
- SUDP License
- MRT] certified
Interests
Timeline
SUDP
ORTC
03.2021 - 03.2025
SUDP
Lourdes Counseling center
02.2018 - 01.2020
Manager in Training
Yokes
01.2014 - 11.2015
Manager
QFC
02.2001 - 10.2013
Diploma of Higher Education - Substance abuse Counseling
ICDC
NVQ Level 1 - Psychology
Pheonix University
NVQ Level 3 - Psychology
Southern New Hampshire University