
Successfully assisted young adults (ages 14-29) in accessing vital resources, such as housing, employment, and mental health services, at the Salot Foundation, improving their quality of life.
Implemented an improved intake process at the Salot Foundation, reducing assessment times by 20%, and increasing efficiency in connecting clients with appropriate services.
Recognized multiple times for exceptional customer service and leadership in resolving customer concerns effectively.
Trained and mentored over 10 new employees at PetSmart, ensuring smooth onboarding and skill development to maintain high customer service standards.
Maintained a 98% accuracy rate in processing transactions at 5 Below.
Assist young adults (ages 14-29) in accessing essential services, including housing, employment, and mental health resources.
Conduct intake assessments to evaluate client needs, and determine appropriate support programs.
Collaborate with community organizations, and service providers, to ensure comprehensive care.
Maintain detailed records of client interactions and service plans while ensuring confidentiality and compliance.
Provide guidance and emotional support to individuals navigating life challenges.
Supervised and motivated a team of associates to achieve pet safety and care, while ensuring exceptional customer service.
Trained new employees, managed inventory/medication of pets, and implemented effective care strategies.
Helped monitor pet hotel performance, collaborated with management to address operational needs, and provided expert guidance on pet care products.
Resolved customer complaints and fostered a positive boarding experience, contributing to a welcoming and knowledgeable hotel environment.
Assisted customers with product selection, answered inquiries, and ensured a positive shopping experience.
Maintained store presentation through effective merchandising and inventory management, keeping shelves stocked and organized.
Processed transactions accurately and efficiently, collaborated with team members to achieve sales targets, and participated in promotional events to drive customer engagement.
-Problem Solving
-Attention to Detail
-Team Collaboration
-Conflict Resolution
-Adaptability
-Proactive and Self-Motivated
-Time Management
-Excellent Communication Skills
-Active Listening