Christine Bell
Atlanta,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Cool Ray
08.2022 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Batchmen
Argos
09.2021 - 09.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Frozen Food Express
09.2019 - 09.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dispatcher
Mv Transporation
07.2014 - 09.2019
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Scheduling and dispatching 23 drivers in Atlanta
- Review and process service request, dispatching drivers with the right skills, paperwork,parts and information
Education
Associate of Science - Nursing
Georgia Perimeter College
Decatur, GA01.2026
High School Diploma -
Lithonia High School
Lithonia, GA05.2006
Skills
- Report Generation
- Account Updating
- Data Collection
- Scheduling
- Complaint Resolution
- Appointment Scheduling
Timeline
Customer Service Representative
Cool Ray
08.2022 - Current
Batchmen
Argos
09.2021 - 09.2022
Customer Service Representative
Frozen Food Express
09.2019 - 09.2021
Dispatcher
Mv Transporation
07.2014 - 09.2019
Associate of Science - Nursing
Georgia Perimeter College
High School Diploma -
Lithonia High School
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