Summary
Overview
Work History
Education
Skills
Timeline
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Christine Berger

Cottage Grove,MN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the financial and flooring industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

30
30
years of professional experience

Work History

Customer Service/Inventory Specialist

Herregan Distributors
05.2013 - Current
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Representative

SPIRE Credit Union
04.2011 - 07.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Teller Supervisor

BankCherokee
05.1994 - 09.2010
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Examined tellers' reports of daily transactions for accuracy.
  • Maintained friendly and professional customer interactions.
  • Trained new hires on customer service policies and procedures.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts.

Education

High School Diploma -

Park High School
Cottage Grove, MN
02.1992

Skills

  • Order Fulfillment
  • Inventory Tracking
  • Inventory Reconciliation
  • Discrepancy Investigation
  • Teamwork and Collaboration
  • Data Entry
  • Product Knowledge
  • Staff Training
  • Customer Relations
  • Problem-Solving Abilities

Timeline

Customer Service/Inventory Specialist

Herregan Distributors
05.2013 - Current

Customer Service Representative

SPIRE Credit Union
04.2011 - 07.2012

Teller Supervisor

BankCherokee
05.1994 - 09.2010

High School Diploma -

Park High School

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Christine Berger