Christine Berkowitz
Summary
Dedicated Community Outreach Coordinator and advocate with a proven track record at Jefferson Einstein Healthcare Network, excelling in relationship building and strategic thinking. Successfully enhanced community engagement through innovative outreach events and serves as a DEI Chairperson. Passionate about advocacy and fostering inclusive environments while delivering exceptional customer service. Committed social and community service coordinator with proven experience in developing and implementing programs that serve diverse communities. Skilled in team leadership, strategic planning, and stakeholder engagement, ensuring projects meet both community needs and organizational goals. Successfully increased community participation and support through effective outreach, collaboration, and innovative solutions to complex social issues.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Community Outreach Coordinator
Einstein Healthcare Network
03.2013 - Current
- Develop and maintain relationships with clients, vendors, and families
- Increase referrals and community engagement through outreach events and social media
- Coordinate and attend health fairs, community committees, and support groups
- Serve as DEI Chairperson, LGBTQ+ Employee Advocate, and Community Impact Council Board Member
- Ensure high levels of customer service, client care, and confidentiality
Account Manager
Lifetouch/Shutterfly
11.2010 - 12.2020
- Managed all aspects of the yearbook process, including sales, merchandising, and client training
- Provided web-based software training (in-person and remote via TeamViewer)
- Ensured deadline adherence, proofread materials, and facilitated customer order processing
- Delivered excellent customer service and coordinated timely yearbook deliveries
Recruiter & Sourcing Strategist
Einstein Healthcare Network
03.2013 - 02.2020
- Partnered with hospital leadership and HR Business Partners to enhance customer satisfaction
- Identified staffing needs in hard-to-fill labor markets and developed strategic sourcing plans
- Coordinated Employee Activities Council initiatives, including Adopt a Family, 5K in the Park, Basket Raffle, Veterans Day Acknowledgements, and Employee Appreciation Days
Parent Facilitator
Family Services Montgomery County
03.2012 - 02.2019
- Facilitates Strengthening Families program for parents and children (ages 10-14)
- Guides families in improving communication, structure, and relationship-building
- Promotes family meetings and respect-based interactions
Call Center Manager
New Era Tickets/Comcast Spectacor
02.2002 - 11.2011
- Led the Customer Service Department and supervised Call Center Supervisors across multiple shifts
- Developed training programs for Call Center Ticket Agents and offsite support teams
- Created quality control measures and reporting tools to improve customer experience
- Managed HR paperwork in compliance with Comcast-Spectacor policies
- Spearheaded community service initiatives including Food Drives, Adopt a Family, and Employee Recognition Programs
- Chairperson of the How Ya Do’in (HYD) Employee Recognition Program and Comcast-Spectacor incentive board
Skills
- Community Outreach
- Advocacy
- Leadership
- Facilitation
- Management
- Implementer
- Mentor
- Volunteer Talent Acquisition
- Forecasting
- Customer Service
- Relationship Building
- Trustworthy
- Quality Control
- Strategic Thinking
- Creative Thinking
- Problem Solving
- Event Coordination
Accomplishments
- Keeper of the Dream Award - Einstein Montgomery 2018
- Korman Family Award - Einstein Montgomery 2023
- DAR Community Service Award 2023
- Coffee Closet w/ Barista Jake Community Service Award - 2023
- BPW - Wowan of the Year Award - 2024
Certification
- Notary Public
Timeline
Community Outreach Coordinator
Einstein Healthcare Network
03.2013 - Current
Recruiter & Sourcing Strategist
Einstein Healthcare Network
03.2013 - 02.2020
Parent Facilitator
Family Services Montgomery County
03.2012 - 02.2019
Account Manager
Lifetouch/Shutterfly
11.2010 - 12.2020
Call Center Manager
New Era Tickets/Comcast Spectacor
02.2002 - 11.2011
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