REBECCA OGDEN
Poplar Bluff,Missouri
Summary
Dynamic Community Outreach Coordinator with a proven track record at South Central Missouri Community Action Agency, enhancing community engagement and partnership development. Leveraged social media management and exceptional presentation skills to boost event attendance by over 30%. Specializes in needs assessment and resource mobilization, driving impactful program improvements and fostering meaningful connections. Dedicated Community Outreach Coordinator with advanced understanding of marketing, organizational and service principles. Excellent communication and planning abilities. Pursuing new professional challenge with room for advancement. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
23
23
years of professional experience
Work History
Community Outreach Coordinator
South Central Missouri Community Action Agency
2014.06 - Current
- Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Built a robust network of professional contacts who could be leveraged for resource sharing or collaborative ventures in support of community outreach objectives.
- Coordinated logistics for large-scale events such as health fairs or neighborhood cleanups, resulting in well-executed projects with high levels of satisfaction among attendees.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Increased public awareness of local resources by organizing and promoting community events.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
- Evaluated the success of outreach initiatives using data-driven metrics and made recommendations for future improvements.
- Boosted attendance at community events through strategic marketing efforts, including social media campaigns and local advertising.
- Developed presentations for public events, community groups and school assemblies.
- Collaborated with diverse groups of individuals across different sectors to identify common goals and develop innovative solutions to pressing challenges within the community.
- Improved program effectiveness by conducting thorough needs assessments and integrating feedback from participants.
- Recruited trained, and supervised volunteers to assist with various outreach activities, ensuring a positive experience for all involved.
- Streamlined internal processes for volunteer coordination, leading to more efficient use of resources and improved satisfaction among those donating their time and skills.
- Connected individuals with available and relevant resources.
- Collaborated with community members to develop and implement service initiatives.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
- Assessed community needs and identified resources for social and community service programs.
- Advocated for social and community service programs to increase awareness and funding.
Supervisor for Family Support Division
State Of Missouri
2004.05 - 2014.05
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
Educator
Neelyville High School
2001.08 - 2004.05
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Collaborated with adults and children to provide safe and educational experience.
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
- Developed and implemented engaging lesson plans to keep learner attention.
Education
MBA - Employment Development
Western Governors University
Salt Lake City, UT08.2025
Bachelor of Science - Secondary Education
Southeast Missouri State University
Cape Girardeau, MO08.2001
Associate of Arts - Education
Three Rivers College
Poplar Bluff, MO05.1999
Skills
- Social Media Management
- Needs Assessment
- Community resource management
- Resource Mobilization
- Recordkeeping skills
- Informational material development
- Nonprofit experience
- Project Leadership
- Community Engagement
- Presentation Skills
- Written and verbal communication
- Interviewing skills
- Client meetings
- Community Outreach
- School education
- Presentation Development
- Service Coordination
- Data Tracking
- Partnership Development
- Event Planning
- Cultural Competency
- Report Preparation
- Program Promotion
Timeline
Community Outreach Coordinator
South Central Missouri Community Action Agency
2014.06 - Current
Supervisor for Family Support Division
State Of Missouri
2004.05 - 2014.05
Educator
Neelyville High School
2001.08 - 2004.05
MBA - Employment Development
Western Governors University
Bachelor of Science - Secondary Education
Southeast Missouri State University
Associate of Arts - Education
Three Rivers College
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