Peggy Allen
Columbia,MO
Summary
Seasoned Family Success Coach and Benefit Program Specialist from Central Missouri Community Action and the State of Missouri Department of Social Services, respectively. Excelled in empathy development and proficiency in Microsoft Office, enhancing community support services and benefits administration. Achieved significant improvements in client service delivery through effective communication and time management skills.
Overview
12
12
years of professional experience
Work History
Family Sucess Coach
Central Missouri Community Action
Fulton, MO
10.2024 - Current
- Provide coaching and support services to members of the community who might be experiencing a crisis in areas of employment, housing, healthcare, or emotional needs.
- Goal setting, which utilizes a Whole Family Approach with a focus on a family's strengths and not on their deficits.
- Assist members in processing applications for the state LIHEAP energy assistance program.
- Sponsor community fairs and events that provide community members with information and resources on services and opportunities with partnering agencies in areas of workforce development, housing, and educational assistance.
Benefit Program Technician/Specialist
State Of Missouri Department Of Social Services
Eldon, MO
01.2013 - 01.2023
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Checked accuracy and completeness of benefits applications and documents.
- Managed and maintained employee benefits programs including health insurance, retirement plans, and wellness programs.
- Processed applications and supporting documentation for various benefit programs.
- Verified accuracy of applicant information against required documents.
Education
Bachelor of Science - Human Services Management
Univerisity of Phoenix
Phoenix, AZ01-2012
Skills
- Strength coaching
- Proficient in Google
- Proficient in Microsoft Word, Excel, and PowerPoint
- Effective intrapersonal and interpersonal communication
- Time management
- Empathy development
Timeline
Family Sucess Coach
Central Missouri Community Action
10.2024 - Current
Benefit Program Technician/Specialist
State Of Missouri Department Of Social Services
01.2013 - 01.2023
Bachelor of Science - Human Services Management
Univerisity of Phoenix
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