Christine Biskup
Denver,CO
Summary
Dynamic and adaptable professional with a proven track record of excelling across diverse fields. Possesses a unique blend of skills encompassing freelance writing, customer service, project management, advertising, recruiting, and team leadership.
Demonstrates a strong aptitude for problem-solving, strategic thinking, and effective communication. Thrives in fast-paced environments and consistently delivers exceptional results.
Overview
4
4
years of professional experience
Work History
Hospitality Supervisor
Sonder
Thornton, CO
10.2020 - Current
- Achieving company customer service objectives through proper alignment of department policies with stated targets.
- Enhanced customer experiences with improved teamwork flows and more effective solutions for common problems.
- Maintaining customer satisfaction with professional management of complex escalated customer concerns.
- Instill knowledge and confidence in representatives to uphold policies and communicate concisely with guests.
- Quality controlled new associates tracking performance and implementing improvement plans to achieve desired expertise.
- Are motivated by exceptional performance from team members, empowering staff to handle problems and seek out opportunities for improvement.
Education
Bachelor of Arts - Creative Arts
Broward College
Hollywood06-2011
Skills
- Creative Writing
- Editing
- Customer Care
- Communication Skills
- Leadership
- Attention to detail
- Guest satisfaction monitoring
- Workflow Management
- Decision-Making
- Performance Evaluation
- Delegating Work
- Work Prioritization
- Issue resolution
- Policy Enforcement
- Problem-Solving
- Handling Escalations
- New Hire Training
- Quality Assurance
Timeline
Hospitality Supervisor
Sonder
10.2020 - Current
Bachelor of Arts - Creative Arts
Broward College