Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Charlie Ross

Charlie Ross

Server
Monona,WI

Summary

  • Hardworking hospitality worker with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
  • Exemplary writer offering dynamic skills in copywriting, proofreading and editing. Dedicated wordsmith trained in MLA style.
  • Creative Writer with six years of experience writing poetry. Successful at writing and conducting extensive, detailed research on niche subjects. Master of poetic writing style and proofreading offering innovative voice.

Overview

2
2
years of professional experience

Work History

Server/Hospitality Worker

Off Broadway Drafthouse
Monona, WI
09.2022 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Server Supervisor

Rock 'n Dough
Germantown, TN
09.2021 - 09.2022
  • Assisted in resolving customer complaints promptly and professionally.
  • Managed cash register transactions accurately and efficiently.
  • Provided ongoing support to servers while they are on the job.
  • Trained new servers on proper food handling techniques.
  • Maintained cleanliness of the restaurant and kitchen areas.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Education

Master of Arts - Creative Writing

Vermont College of Fine Arts
Montpelier
06-2024

Bachelor of Arts - Literature And Sociology

University of Memphis
Memphis, TN
05-2022

Associate of Arts - English Composition

Northwest Community College
Southaven, MS
08-2020

Skills

  • Guest Engagement
  • Safe Food Handling
  • Order Management
  • High-Volume Dining
  • Idea Brainstorming
  • Content Creation
  • Creative Collaboration
  • Scriptwriting
  • Creative Writing
  • Issue Research
  • Audience Engagement
  • AP Style
  • Editing
  • Excellent Spelling Skills
  • Research
  • Technical Writing
  • Content Editing

Affiliations

  • I spend my time engaging in writing exercises as well as researching topics for my pieces. I live a quiet life besides working as a server and completing my school assignments. I will obtain my MFA in a few months and my main assignment is to complete my creative thesis.

Accomplishments

  • I have been published in Queer Theory issue summer 2022, Skink Beat Magazine issue fall 2022, and the Stardust Review issue spring 2023

References

References available upon request.

Timeline

Server/Hospitality Worker

Off Broadway Drafthouse
09.2022 - Current

Server Supervisor

Rock 'n Dough
09.2021 - 09.2022

Master of Arts - Creative Writing

Vermont College of Fine Arts

Bachelor of Arts - Literature And Sociology

University of Memphis

Associate of Arts - English Composition

Northwest Community College

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