Christine Blum

Manage a team of 12 who handle all groups that come to the hotel

In 2021 the team handled just over 1600 groups

Inventory Management/Data base management for 4 Systems

Liaison between Convention Services, Front Office, Call Center, Sales & Catering

Participate in planning Annual Budget for Group Housing Monthly financial operation reviews/Forecasting etc.

Hire, Train, Motivate, Coach to Success, Scheduling, Problem Solving, Monitor attendance, compose and distribute annual performance reviews.

Manage payroll and labor budget

Work with High Profile Celebrities, Sports Teams, and Political Figures to ensure that their room specifications are met and exceeded.

Key facilitator of Gaylord/Marriott Brand Transition Team for the Housing Discipline

Responsible for booking local meetings up to 150 attendees and group requests up 99 sleeping rooms

Partnered and maintained professional relationship with on property team members including revenue management, event management, and hotel executives to drive business and maintain hotel strategy

Developed a network with a variety of clients and generated repeat business for multiple properties across the Dallas/Fort Worth hotel market

Segment Manager Top Performer Q2 2019

Achieved over 100% goal attainment Q1, Q2 & Q3 2019

On site group liaison for a 1,814 room property

Maximize room and upgrade revenue through GroupMax, consistently one of the highest coordinators on property. In 2017 my groups generated an additional $90,000 revenue for the hotel

Work Closely with meeting planners, onsite convention managers and our revenue management team.

Began as a ticketing agent, within 1 year was promoted to assistant customer service representative

Developed Excel spreadsheets and documents to maintain activity for ExxonMobil corporate team

Traveled to Houston TX and Fairfax VA to cover our onsite employees