Christine Joy Mauleon
Las Vegas,NV
Summary
Dynamic professional with extensive experience as a Ramp Agent at United Airlines, excelling in loading and unloading operations while ensuring safety compliance. Proven leadership in training teams and enhancing workflow efficiency. Strong problem-solving skills and a commitment to customer service drive successful outcomes in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Ramp Agent
United Airlines
02.2022 - 08.2024
- Ensured timely loading and unloading of cargo to maintain flight schedules.
- Operated ground service equipment safely and efficiently for aircraft operations.
- Collaborated with team members to enforce safety protocols and procedures.
- Conducted routine inspections of equipment, identifying maintenance needs proactively.
- Trained new employees on operational procedures and safety standards effectively.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Shift Manager
Wendys Restaurant
Burke, VA
08.2019 - 02.2022
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored team members on customer service protocols and operational efficiency.
- Managed scheduling to optimize labor costs while maintaining service levels during peak hours.
- Implemented procedures that enhanced workflow and reduced order processing times.
- Conducted inventory management to minimize waste and maintain stock levels efficiently.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
Grocery Bagger
Fort Myer Commissary
Fort Myer, VA
11.2017 - 07.2018
- Assisted customers with bagging groceries efficiently and accurately.
- Maintained cleanliness and organization of bagging area to ensure safety.
- Collaborated with team members to streamline checkout processes.
- Adapted quickly to high-volume periods, ensuring timely service delivery.
- Developed understanding of product handling and storage protocols.
Education
No Degree - Cybersecurity
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Robinson Secondary School
Fairfax, VA05.2019
Skills
Problem-solving
Loading and unloading
Ramp service
Aircraft marshalling
Heavy lifting
Baggage handling
Safety procedures compliance
Customer service
Team leadership
Crew assistance
Flexible schedule
Critical thinking
Timeline
Ramp Agent
United Airlines
02.2022 - 08.2024
Shift Manager
Wendys Restaurant
08.2019 - 02.2022
Grocery Bagger
Fort Myer Commissary
11.2017 - 07.2018
No Degree - Cybersecurity
Northern Virginia Community College
High School Diploma -
Robinson Secondary School