CHRISTINE BRATE
Baldwinsville
Summary
Dynamic professional with extensive experience in patient access and medical documentation. Demonstrates strong customer service skills, adaptability, and a commitment to data accuracy. Ready to leverage expertise in a fast-paced healthcare environment to enhance operational efficiency.
Overview
9
9
years of professional experience
Work History
Documentation Coordinator-Remote
Liberator Medical Supply
Stuart
07.2021 - Current
- Professionally fax and/or e-mail physician offices in order to obtain medical documentation and
troubleshoot customer prescription issues - Develop and maintain knowledge in Medical Supplies and/or Insurance Guidelines
- Ability to identify and professionally resolve customer service related issues
- Meet or exceed daily, weekly, and monthly goals in conjunction with productivity measurements
as communicated by their direct supervisors - Ability to work through the Special Projects, Progress Notes, and/or Service Tickets needs as
identified from each account
Front Desk Receptionist Check in/out
South Florida Orthopeadics & Sports Medicine
Stuart
11.2020 - 06.2021
- Welcomed patients and visitors to orthopedic clinic, fostering a friendly and inviting atmosphere.
- Maintained organized patient records and ensured confidentiality compliance.
- Processed insurance information and verified coverage for services rendered.
- Processed payments efficiently, ensuring accurate receipts and change for all customers.
- Reconciled daily financial transactions with cash receipts, maintaining accuracy and accountability.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Patient Access Representative
Crouse Hospital
Syracuse
04.2017 - 10.2020
- Registered patients through face-to-face interviews to gather demographic, insurance, and medical information, ensuring a smooth check-in experience.
- Facilitated patient check-in and registration processes efficiently.
- Verified insurance information and collected co-payments, facilitating efficient processing of patient accounts.
- Ensured accurate data entry into electronic health record systems.
- Maintained confidentiality of patient information in compliance with regulations, safeguarding patient trust and organizational integrity.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Scanned documents into electronic medical records system.
Education
High School Diploma -
C.W. Baker High School
Baldwinsville, NY06.1981
Skills
- Medical documentation
- Insurance verification
- Electronic health records management
- Patient registration and support
- Patient scheduling
- Customer service excellence
- Data entry accuracy
- Adaptability and flexibility
- Reliability
Timeline
Documentation Coordinator-Remote
Liberator Medical Supply
07.2021 - Current
Front Desk Receptionist Check in/out
South Florida Orthopeadics & Sports Medicine
11.2020 - 06.2021
Patient Access Representative
Crouse Hospital
04.2017 - 10.2020
High School Diploma -
C.W. Baker High School