Christine Brinson
Greensboro,NC
Summary
Driven professional with a track record of enhancing patient satisfaction and claim processing efficiency at Alliance Health Group through meticulous attention to detail and robust relationship building. Skilled in office administration and customer engagement, demonstrated by surpassing performance expectations and achieving insurance pre-authorizations to expedite patient care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Admissions/Case Management
Alliance Health Group
03.2023 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
Cashier
Ulta Beauty
05.2018 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Publix
09.2011 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
South Aiken High School
Aiken, SC05.2018
Skills
- Relationship Building
- Office Administration
- Administrative tasks
- Customer Engagement
- Attention to Detail
- Time Management
- Sorting and Categorizing
- Organizational Systems
- Issue Resolution
Timeline
Admissions/Case Management
Alliance Health Group
03.2023 - Current
Cashier
Ulta Beauty
05.2018 - 04.2022
Cashier
Publix
09.2011 - 05.2018
South Aiken High School
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