Christine Brobeck
Phoenix,AZ
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Consumer Cellular through exceptional problem-solving and engaged listening. Skilled in managing cash drawers with precision and upholding service excellence. Demonstrates a unique blend of hard and soft skills, contributing to significant dispute resolution and customer satisfaction improvements.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
10.2023 - Current
- Maintained professionalism during dispute resolutions.
- Resolved customer complaints effectively, enhancing loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier Assistant
Walmart
04.2020 - 11.2023
- Ensured satisfaction through courteous assistance.
- Adhered to established cleanliness guidelines.
- Managed cash drawer with precision to ensure daily balance accuracy.
- Guided customers to locate items efficiently.
Education
High School Diploma - All
Good Counsel
Chicago, IL05.1975
Skills
- Service Excellence
- Engaged Listening
- Problem-Solving Skills
Timeline
Customer Service Representative
Consumer Cellular
10.2023 - Current
Cashier Assistant
Walmart
04.2020 - 11.2023
High School Diploma - All
Good Counsel
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