Christine Brooks

• (714) 231-9466 Tbrooksfam@yahoo.comon shipping statues and expedited orders
• Promptly responded to general inquiries from members, staff and clients via mail, e-mail and fax.

Monitor, evaluate and score inbound calls for loan processing department.

Review, evaluate, and score open and closed customer issues tickets for superior customer service.

Participate, as needed, in calibration sessions, employee communication on quality of calls.

Supports and communicates business goals, quality standards, processes and procedures and policies.

Monitor calls to provide feedback regarding telephone etiquette, product information given and procedures.

Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability and other key metrics as determined

• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Issue receipts, refunds, credits, or change due to customers
• Assist customers by providing information and resolving their complaints
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
• Greet customers entering establishments
• Answer customers' questions, and provide information on procedures or policies
• Process merchandise returns and exchanges
• Stock shelves, and mark prices on shelves and items
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
• Calculate total payments received during a time period, and reconcile this with total sales
• Compute and record totals of transactions
• Post charges against guests' or patients' accounts
• Weigh items sold by weight to determine prices
• Cash checks for customers.

• Planned travel arrangements for 6 executive employees, drafted meeting agendas, supplied advancematerials and executed follow up for meetings and team conferences
• Managed the reception area, includinggreeting customers and responding to telephone and in person requests for information
• Maintained the frontdesk and reception area in a neat and organized fashion
• Served as central point of contact for all outsidevendors needing to gain access to the building
• Planned meeting and prepared conference rooms
• Wrotereports and correspondence from dictation and handwritten notes
• Maintained an up to date departmentorganizational chart
• Dispersed incoming mail to correct recipients throughout the office
• Made copies, sentfaxes and handled all incoming and outgoing correspondence
• Facilitated working relationships with co-tenants and building management
• Organized files, developed spreadsheets, faxed reports and scanneddocuments
• Excelled in exceeding daily credit card application goals
• Developed highly empathetic clientrelationships
• Computed accurate sales prices for purchase transactions.

• Processed journal entries, online transfers of payments
• Executed quarterly financial reporting on multipleproperties
• Researched and resolved collections and billing disputes with tact and efficiency
• Maintained upto date knowledge of store policies regarding payments, returns and exchanges
• Updated confidentialemployee banking information with accuracy and speed
• Maintained accounts receivable documentationelectronically and on paper
• Processed bank reconciliations and financial reports to verify procedures ofproper due diligence
• Handled cash and deports using the accounting procedures and documentation
• Increased efficiency and alleviated work loads by creating a new excel financial recording system
• Enteredweekly sales and customer account sheets for review by management
• Reconciled all bank and credit cardaccounts from month to month
• Trained numerous new employees
• Excelled in exceeding daily credit cardapplication goals
• Developed highly empathetic client relationships and assisted in sales goals
• Cross trainedand provided back up for other customer service representatives when needed
• Worked as a team memberperforming cashier duties and product assistance
• Interacted with customers and retail buyers to follow up

• Maintained Accounts receivable documentation electronically and on paper
• Processed bank reconciliationsand financial reports to verify practice of proper due diligence
• Handled cash and deposits using the properaccounting procedures
• Increased efficiency and alleviated work loads by creating a new excel Financialrecording system
• Entered weekly sales and customer count sheets for review by management
• Reconciledall bank and credit card accounts from month to month
• Processed journal entries, online transfers andpayments
• Assisted customer data base with their individual accounts, posted payments and madeadjustments when needed.

• Approve loans within specified limits, and refer loan applications outside those limits to management forapproval
• Handle customer complaints and take appropriate action to resolve them
• Compute payment schedules
• Examine, evaluate, or process loan applications
• Recruit staff members and oversee training programs
• Network within communities to find and attract new business
• Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, orpersonal loans
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of grantingloans
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and otherfinancial information
• Explain to customers the different types of loans and credit options that are available, as well as the terms ofthose services
• Review loan agreements to ensure that they are complete and accurate according to policy.

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
• Advise customers of necessary actions and strategies for debt repayment
• Confer with customers by telephone or in person to determine reasons for overdue payments and to reviewthe terms of sales, service, or credit contracts
• Answer customer questions regarding problems with their accounts
• Locate and monitor overdue accounts, using computers and a variety of automated systems
• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, creditbureaus, or through the questioning of neighbors
• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondenceand writing reports
• Determine customers' financial services needs and prepare proposals to sell services that address theseneeds
• Contact prospective customers to present information and explain available services
• Sell services or equipment, such as trusts, investments, or check processing services
• Develop prospects from current commercial customers, referral leads, or sales or trade meetings.

• Confer with customers by telephone or in person to provide information about products or services, take orenter orders, cancel accounts, or obtain details of complaints
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, orcomments, as well as actions taken
• Check to ensure that appropriate changes were made to resolve customers' problems
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Refer unresolved customer grievances to designated departments for further investigation.