Christine Brown

· Provided technical support for employees regarding the use of various software applications used in daily operations. Organized meetings, conferences, trainings, and other events related to operations coordination tasks.

· Drafted communications materials such as memos, emails and newsletters for internal distribution. Ensured compliance with applicable regulations required to maintain EEC licenses.

· Process EEC Background checks on potential employees as well as maintain and resubmit background checks on all current employees.

· Managed on-site facilities needs and executed solutions, including ticket management, vendor coordination and emergency response.

· Monitored MaintainX to review work orders and assign accordingly. Oversee project budgets, vendors, and schedules.

· Provided support to schools to cover for school directors to maintain state licensing requirements. Maintained and renewed state IPMs for all locations.

· Responsible for Child Care Circuit state subsidies for all locations. Created initial billing system, tracked child attendance, processed monthly billing, and reconciled billing and deposits in ProCare.

· Provide assistance to directors with any EEC LEAD Portal issues relating to license renewal or any other required documents.

· Maintained compliance with state licensing regulations and standards.

· Effectively managed day-to-day operations to ensure quality throughout the center.

· Assisted in hiring, training and supervision of teachers and other staff.

· Scheduled and assigned personnel to meet state ratio teacher/child ratios.

· Consistently mentored employees to identify strengths, weaknesses, and opportunity for growth. Trained new staff members in operational procedures and best practices.

· Maintained staff files and children records as required by Department of Early Education and Care (EEC).

· Resolved customer service issues and complaints in a timely and professional manner.

· Supported budget preparation and monitored expenditures for all supplies.

· Worked closely with the center’s’teachers and staff creating learning plans/curriculum to meet state requirements and parent expectations.

· Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

· Met with families and teachers to keep parent informed of their child’s development and progress, including discussing ways to address any learning or behavioral issues.

· Ensured a safe environment for the children in our care.

· Planned community events centered around family engagement.

· Provide overall office support needs, IT Issues, office equipment and supplies, verification, and processing of all administrative functions.

· Coordinate travel arrangements for district and sales staff, Maintain all payroll related issues within district.

· Interact closely with corporate office dealing with customer financial dilemmas, accounts payable/receivable, payroll entries and HR Issues.

· Handle all customer related problems and resolve to corporate standards. Assist in compiling quotes and contracts for district sales representatives. Responsible for cording all outside cooperate events.