Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Christine Brown

Jacksonville,USA

Work Preference

Desired Job Title

Pharmacy Technician in Training/ CashierCase AdvocateContent Review SpecialistCustomer Service Representative

Work Type

Full TimePart TimeContract Work

Location Preference

HybridRemoteOn-Site
Location: Jacksonville, USA
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Healthcare benefitsWork from home optionPaid time offCareer advancementWork-life balancePaid sick leavePersonal development programsCompany Culture401k match

Summary

Dedicated professional with a strong background in fostering positive learning environments and enhancing student engagement. Demonstrates excellent interpersonal skills through effective communication with students, parents, and staff, ensuring collaborative relationships that support educational goals.

Overview

10
10
years of professional experience

Work History

Substitute Teacher

Kelly Educational Services
Jacksonville, USA
2024.07 - Current
  • Implemented effective classroom management strategies to foster a positive learning environment.
  • Provided behavioral support to students, promoting positive interactions and conflict resolution skills.
  • Facilitated student engagement through interactive activities that enhanced participation and motivation.
  • Crafted detailed lesson plans that aligned with educational standards and addressed diverse learning needs.
  • Demonstrated strong communication skills, effectively collaborating with students, parents, and staff to enhance the educational experience.

Pharmacy Technician in Training/ Cashier

Publix
2024.07 - 2025.10
  • Managed inventory of pharmaceutical supplies, monitoring stock levels and placing orders as needed to maintain adequate supply.
  • Maintained patient profiles and confidential records, updating information such as allergies, medical conditions, and current medications.
  • Provided excellent customer service by answering inquiries from patients regarding prescription refills, insurance coverage, and medication interactions.
  • Verified prescriptions for accuracy before dispensing medications to patients, checking for appropriate dosages and drug interactions.
  • Assisted customers at the front counter by processing payments for prescriptions using cash registers or point-of-sale systems.
  • Managed incoming phone calls from patients or healthcare providers seeking information about medications or requesting prescription refills.

Case Advocate

Community Tax, I LLC
2022.08 - 2024.01
  • Make 50 calls outbound daily to update cases.
  • Leave voicemails, send Emails/SMS text messages to clients.
  • Check emails for documents sent by clients forward to mailroom, Lead Case Advocate & Practitioner.
  • Schedule call backs / appointment setting for Practitioners, Tax Preparers and Lead Case Advocates.
  • Take Inbound calls.
  • Send documents through DocuSign.
  • Knowledgeable in Sugar, Genesys phone systems, Teams. Hybrid.

Content Review Specialist

Genpact
2018.07 - 2021.08
  • Assist the client's platform with content moderation and help resolve inquiries empathetically, accurately and on time.
  • Become and remain knowledgeable about the client's products and community standards.
  • Make well-balanced decisions and personally driven to be an effective advocate for the community.
  • Strong interpersonal skills, verbal and written communication skills, and most importantly empathy.
  • Display a strong bias in doing what's right for the client platform in supporting the client's mission.
  • Investigate and resolve issues that are reported on clients sites such as requests for account support and reports of potentially abusive content.
  • Respond to user inquiries with high quality, speed, empathy, and accuracy.
  • Reasoning/analytical capabilities.
  • Operations experience process management environment.

Substitute Teacher

Kelly Services
Duval County
2016.11 - 2018.06
  • Independently facilitate previously provided educational plans.
  • Modify lesson plans when necessary to accommodate students learning needs.
  • Maintain student focus and participation in various educational settings utilizing structured classroom discipline techniques.
  • Utilize structured movements in a timely manner (i.e. direct and redirect).
  • Provide safe learning environment and assist with facilitating conflict resolution.
  • Documenting all facets of both academic and non-academic aspects of student behaviors (i.e. attendance, engagement, and social interactions with others).
  • Escorting students back and forth from lunch.
  • Assist students during semi structured movements throughout the school setting.
  • Escorting students to recess resources and dismissal locations.
  • Assisting with supplemental before and after school academic programs to help foster student social and academic growth.
  • Maintain communication with all stakeholders to secure behavioral and academic intervention is implemented in an effective and efficient manner.

Education

Bachelor of Science - Behavioral Sciences

Mercy College
Dobbs Ferry, NY
2001-05

Associate's degree - Liberal Arts & Humanities

Westchester Community College
Valhalla, NY
1997-01

Skills

  • Interpersonal Skills
  • Medicaid
  • MS Office
  • Outlook
  • CRM tools
  • Team collaboration
  • Proper labeling
  • Drug safety
  • Medication labels
  • Drug inventory management
  • Pharmacy software proficiency
  • Dosage form preparation
  • Drug inventory control
  • Drug storage procedures
  • Pharmacy law compliance
  • Proper labeling procedures
  • Stocking shelves
  • Answering customer questions

Timeline

Substitute Teacher

Kelly Educational Services
2024.07 - Current

Pharmacy Technician in Training/ Cashier

Publix
2024.07 - 2025.10

Case Advocate

Community Tax, I LLC
2022.08 - 2024.01

Content Review Specialist

Genpact
2018.07 - 2021.08

Substitute Teacher

Kelly Services
2016.11 - 2018.06

Bachelor of Science - Behavioral Sciences

Mercy College

Associate's degree - Liberal Arts & Humanities

Westchester Community College

Similar Profiles

CREATE PROFILE
Christine Brown