Christine Burk
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1991
1991
years of post-secondary education
1
1
Certification
Work History
On Call Night Auditor/Hotel Front Desk Clerk
Shreeji Hotel Group LLC
Charlotte
03.2024 - Current
- Managed nightly financial audits for accuracy and compliance.
- Resolved guest inquiries and complaints promptly and professionally.
- Monitored security systems to enhance guest safety overnight.
- Assisted in training new staff on hotel procedures and protocols.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Received payments from customers via cash or credit cards.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Performed balance procedures for hotel accounts and resolved discrepancies
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Maintained well-stocked and presentable complementary food and beverage station.
- Kept records of room availability and guest accounts, manually or using computers.
- Input and confirmed reservations for guests.
- Posted incidental charges to ledgers, manually or by using computers.
- Assisted with room assignments based on guest preferences and availability.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Guest Service Representative
Peachtree Hotel Group LLC
Charlotte, Nc
09.2023 - Current
- Provided exceptional customer service to enhance guest experiences.
- Assisted guests with check-in and check-out procedures efficiently.
- Resolved guest inquiries and complaints promptly and professionally.
- Coordinated room assignments and maintained accurate reservation records.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Managed phone calls, directing inquiries to appropriate departments swiftly.
- Promoted hotel services and amenities to maximize guest satisfaction.
- Maintained a clean and organized front desk environment consistently.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled customer complaints professionally and efficiently.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted walk-in and phone guests, determining interests and needs.
- Provided assistance to guests throughout their stay.
- Answered incoming calls from guests seeking reservations or general information.
- Processed payments for room charges, taxes, and other incidentals as required.
- Provided guidance to new team members on how to perform tasks correctly.
- Responded promptly to inquiries regarding availability of rooms and rates.
Education
South Mecklenburg
Charlotte, NcSkills
- Night auditing
- Front desk operations
- Payment processing
- Reservation management
- Detail orientation
- Problem solving
- Effective communication
- Guest services
- Security monitoring
- Training assistance
- Room charges
- Resolving issues
- Wake-up calls
- Reservation processing
- Checking guests in and out
- Light maintenance duties
- Drawer closing protocols
- Revenue monitoring
- Room inventory
- Ledger updates
- Training and mentoring
- Supply replenishment
- Overseeing front desk
- End-of-day processes
- Auditing techniques
- Conference room set up
- Complaints management
- Credit and cash payments
- Policy compliance
- Front desk monitoring
- Customer service
Accomplishments
- Employee of The Month Award Received in May 2024 and July 2025
Certification
- MHUB Training
- Fosse Training
- TIPS Certified
- TSA Training
- CLC Training
Timeline
On Call Night Auditor/Hotel Front Desk Clerk
Shreeji Hotel Group LLC
03.2024 - Current
Guest Service Representative
Peachtree Hotel Group LLC
09.2023 - Current
South Mecklenburg