Open To Work
Gregory Wilson
Lady Lake
Work Preference
Summary
Dedicated Front Desk Supervisor with expertise in guest relationship management and front desk operations. Known for resolving customer complaints swiftly, enhancing service delivery, and collaborating effectively with team members.
Overview
33
33
years of professional experience
Work History
Hotel Front Desk Clerk and Night Auditor
TownePlace Suites by Marriott
The Villages, Florida
03.2020 - Current
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Managed front desk operations during night shifts for guest check-ins and check-outs.
- Handled night audit paperwork, verifying daily room occupancy and reviewing hotel revenue for accuracy.
- Checked auditing discrepancies by reconciling cash drop with credit card transactions to ensure financial integrity.
Processed nightly financial reports and ensured accuracy in accounting records. - Maintained cleanliness and organization of front desk area to support efficient guest service.
Deli Clerk
Winn Dixie Grocery Store
The Villages
01.2020 - 07.2020
- Prepared deli meats and cheeses to customer specifications.
- Processed customer orders accurately and efficiently at the counter.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Operated slicers and other equipment safely and efficiently.
- Guided customers in product selection to enhance their shopping experience.
- Informed customers about product offerings and promotions to increase sales and customer satisfaction.
- Partnered with team members to streamline service delivery and reduce wait times.
Night Auditor
The Waterfront Inn
The Villages
07.2018 - 07.2019
- Managed front desk operations during night shifts for guest check-ins and check-outs.
- Processed nightly financial reports and ensured accuracy in accounting records.
- Maintained cleanliness and organization of front desk area for efficient workflow.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Geek Squad Agent Cadet
Apex Systems
Lady Lake, Florida
11.2017 - 03.2018
- Best Buy Home Delivery Driver Helpers assist with the delivery and install of products to clients' homes. Follow established schedules and procedures for home delivery of major appliances, and TVs.
Westgate Hotelscorp Sales
AppleOne
Orlando, Florida
04.2017 - 09.2017
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong communication and organizational skills through working on group projects.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
Human Resources Specialist (42A)
United State Army
10.1993 - 03.2003
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Education
Computer Software Development - Computer Programming
Lewis And Clark Career Center
Saint Charles, MO06-1992
High School Diploma -
Francis Howell North High School
Saint Charles, MO06-1992
Some College (No Degree) - Associate Applied Science Computer And Electronics
ITT Technical Institute
Nashville, TNSkills
- Front desk operations
- Guest relationship management
- Financial reconciliation
- Night audit procedures
- Customer service excellence
- Team collaboration
- Microsoft Office expertise
Accomplishments
- Red Cross Volunteer
Timeline
Hotel Front Desk Clerk and Night Auditor
TownePlace Suites by Marriott
03.2020 - Current
Deli Clerk
Winn Dixie Grocery Store
01.2020 - 07.2020
Night Auditor
The Waterfront Inn
07.2018 - 07.2019
Geek Squad Agent Cadet
Apex Systems
11.2017 - 03.2018
Westgate Hotelscorp Sales
AppleOne
04.2017 - 09.2017
Human Resources Specialist (42A)
United State Army
10.1993 - 03.2003
Computer Software Development - Computer Programming
Lewis And Clark Career Center
High School Diploma -
Francis Howell North High School
Some College (No Degree) - Associate Applied Science Computer And Electronics
ITT Technical Institute