Christopher Compton
Petoskey,MI
Summary
Welcoming Night Auditor with 3 years of experience in hotels and financial reconciliation. Many more years with customer service skills as it has always been a sector that i have been passionate about. Skilled at completing clerical tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.
Overview
14
14
years of professional experience
Work History
Night Auditor /Hotel Front Desk Clerk
Staffords Perry Hotel
09.2020 - Current
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Enforced policies and procedures to increase efficiency.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Houskeeper
Odawa Casino
03.2018 - 08.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Deep Cleaner
Odawa Casino
08.2013 - 03.2018
- Maintained cleanliness, sanitation and organization of assigned work areas.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Boosted team efficiency, consistently collaborating on large-scale projects that required coordinated efforts for timely completion.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Cook/Groundskeeper
Wendies
06.2010 - 07.2013
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Conducted snow removal during winter months to provide clients with safe parking and walking areas.
- Streamlined waste management processes through diligent monitoring of trash receptacles and recycling bins on the property''s premises.
Education
High School Diploma -
Petoskey High School
Petoskey, MI06.2003
Skills
- Posting charges
- Problem-Solving
- Phone and Email Etiquette
- Resolving issues
- Front Desk Operations
- Punctual and Dependable
- End-of-Day Processes
- Cash Handling
Refrences
Drew Smith
Manager at Stafford's Perry Hotel
(231) 347-4000
Lori Almacher
Supervisor at Odawa Casino
(231) 373-7710
Mark Mankor
Previous Landlord
(231) 347-9900
Bike rideing, Board games
Living in northern michigan, I've always been drawn to the natural beauty of the area and enjoy our atmosphere with all the lush greenery and friendly people. This naturally leads me to biking on nearby trails for hours at a time or even just getting around town.
As a gamer, I've always been quite excited to learn/teach new systems of mechanics in the theoretical and numerical sense. Also the narrative storytelling of such leads to such wonderful and uplifting moments that i carry with me everywhere i go.
Timeline
Night Auditor /Hotel Front Desk Clerk
Staffords Perry Hotel
09.2020 - Current
Houskeeper
Odawa Casino
03.2018 - 08.2020
Deep Cleaner
Odawa Casino
08.2013 - 03.2018
Cook/Groundskeeper
Wendies
06.2010 - 07.2013
High School Diploma -
Petoskey High School
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