Kathleen Heidemann
Phelps,NY
Summary
Experienced Night Auditor at Best Western Inn & Suites, focusing on financial reporting and account reconciliation. Proven track record in enhancing guest services and operational efficiency through meticulous attention to detail. Recognized for delivering consistent, high-quality results in a fast-paced setting.
Overview
2026
2026
years of professional experience
Work History
Night Auditor/Front Desk Services
Best Western Inn & Suites
03.2022 - Current
- Assisted in nightly financial reporting and reconciliations, ensuring accuracy and compliance.
Tool & Die Maker/ Layout Inspection
General Motors Co
1976 - 2003
- Fabricated precision dies through CNC machinery and manual tools, meeting design specifications.
- Interpreted technical drawings and blueprints to ensure accuracy in die production.
- Conducted quality control inspections on finished products, identifying and correcting defects.
- Collaborated with engineering teams to refine die designs, enhancing overall functionality.
Education
Multiple Journeyman Cards - Tool & Die Maker/ Layout Inspection
Central Technical Vocational Trade School
Syracuse, NYOnondaga Community College
Syracuse, NYSkills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Night audit reports
- Punctual and dependable
- End-of-day processes
- Balancing transactions
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Guest services
- Reservations
- Account balancing
- Guest relations
- Time management
- Office supervision
- Customer service
- Staff training
- Night audit procedures
- Account reconciliation
- Reception management
- Teamwork orientation
- Posting charges
- Credit and cash payments
- Safety and security procedures
- Recordkeeping
- Daily reporting
- Financial reporting
- Revenue monitoring
- Charge posting
- Auditing techniques
- Policy compliance
- Occupancy rates analysis
- Complaint resolution
- Ledger updates
- Registration processing
- Facility maintenance monitoring
- Processing registrations
- Complaints management
- Inventory oversight
- Hospitality service expertise
- Accounting principles
- Reservation processing
- Reservation management
- Wake-up calls
- Training and mentoring
- Oral and written communications
- Audit reporting
- Analytical thinking
- Lobby housekeeping
- Supply replenishment
- Administrative support
- Conflict mediation
- Drawer closing protocols
- Automated telephone systems
- Checking guests in and out
- Room charges
- Concierge assistance
- Transaction auditing
- Account audits
- Managing reception
- Conflict/issue documentation
- Performing wake-up calls
- Light maintenance duties
- Registration assistance
- Payment processing
- Cash handling
- Detail-oriented
Timeline
Night Auditor/Front Desk Services
Best Western Inn & Suites
03.2022 - Current
Tool & Die Maker/ Layout Inspection
General Motors Co
1976 - 2003
Multiple Journeyman Cards - Tool & Die Maker/ Layout Inspection
Central Technical Vocational Trade School
Onondaga Community College
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