Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Carey

Goldsboro,PA

Summary

Responsible Truck Driver with expertise in planning routes, collecting payments and resolving customer service issues. Bringing 26 years of related experience, advanced inspection skills and defensive driving abilities.

Service-oriented with strong attention to detail and systematic approach to safety. Personable and dedicated Customer Service Representative with experience in Insurance and Banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

28
28
years of professional experience

Work History

Truck Driver

FedEx:Ground
Lewisberry, PA
02.2001 - Current
  • Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.

Customer Service Officer

Waypoint Bank
Etters, PA
02.1999 - 01.2001
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Truck Driver

US XPRESS ENTERPRISES, INC
Chattanooga, TN
09.1998 - 01.1999
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.kl
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Followed appropriate safety procedures for transporting hazardous materials when applicable.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Maintained safe driving habits to protect property and general public on roadways.

Other Party Liability Contract Specialist

Highmark, Inc.
Camp Hill, PA
12.1995 - 08.1998
  • Developed strategies for reducing losses associated with liability claims.
  • Signed payment approvals accepted claims.
  • Precisely calculated refunds, premiums, and adjustments.
  • Prepared and reviewed insurance-claim forms and related documents for completeness.
  • Implemented best practices for managing large volumes of pending claims efficiently.
  • Investigated, researched and evaluated liability claims to determine coverage and damages.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Analyzed claim data including medical records, police reports and other documentation.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Assisted new policyholders with processing claims.
  • Negotiated settlements with claimants or their representatives in order to reach a resolution.
  • Corresponded with insured or agent to obtain information or inform of account status or changes.
  • Processed high volumes of bodily injury claims efficiently while working in fast-paced environment.
  • Prepared files for court hearings by gathering appropriate evidence and documents.
  • Interviewed claimants, witnesses, medical providers and attorneys to obtain relevant information regarding claims.

Education

High School Diploma -

Pequea Valley High School
Kinzers, PA
06-1986

Skills

  • Customer-Oriented
  • Dependable and Reliable
  • DOT Compliance
  • Planning Ability
  • Doubles and Triples Specialist

Timeline

Truck Driver

FedEx:Ground
02.2001 - Current

Customer Service Officer

Waypoint Bank
02.1999 - 01.2001

Truck Driver

US XPRESS ENTERPRISES, INC
09.1998 - 01.1999

Other Party Liability Contract Specialist

Highmark, Inc.
12.1995 - 08.1998

High School Diploma -

Pequea Valley High School

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Christine Carey