Christine Carlson
Schaumburg,IL
Summary
Highly adaptable customer service professional with 15+ years delivering exceptional care and experiences in fast-paced, client-facing roles. Adept at anticipating customer needs, resolving concerns with empathy, and maintaining safety standards and brand integrity. Brings calm, collaborative energy to any team and thrives on making each journey memorable.
Overview
29
29
years of professional experience
Work History
Sr. Marketing Coordinator
Burry Foods
07.2022 - 12.2024
- Trade Show & Event Management
- Brand Management & Marketing Campaigns
- Data Analysis & Reporting
- Customer Relations, Administrative & Project Support
- Internal Program Development & Team Leadership
Office Manager | Part-Time Temp
Dr. Arps, MD, Plastic Surgeon
09.2021 - 06.2022
- Provided exceptional customer service to patients and hospital staff of high-volume doctor's office, addressing patient inquiries or concerns via in person, phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and patient records.
- Maintained accurate financial billing records by reconciling accounts payable/receivable regularly to ensure insurance submissions were complete, increasing timely insurance payouts by 33%.
- Served as a liaison between surgeon and hospital staff members and referral doctors, facilitating open channels of communication to address concerns or issues promptly.
Assistant Property/Office Manager | Part-Time Temp
Poplar Creek Village
08.2020 - 06.2021
- Offered above and beyond exceptional customer service to 200+ Senior Citizen residents.
- Scheduled and Managed monthly calendar of daily activities and themes for Residents.
- Coordinated activities and events with several community outreach programs.
- Enhanced tenant satisfaction by resolving any issues promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved resident complaints professionally, maintaining positive relationships with residents, their families and care coordinators.
Household Manager
Carlson
08.2009 - 08.2020
- Effectively managed multiple priorities in a dynamic family setting, balancing schedules, travel, safety, and well-being — demonstrating adaptability, clear communication, and proactive problem-solving under pressure.
- Community Volunteer: Girl Scout Leader, PTA Secretary, Room Mom, VBS Director.
Associate Merchandise Manager
Eddie Bauer Holding, Inc.
04.2003 - 08.2009
- Successfully managed multiple departments simultaneously with annual sales over $100M.
- Managed seasonal calendar for my departments and divisional merchandiser manager.
- Managed multiple seasons at a time and analyzed seasonal business lifecycles with financial reports and presentations to leadership teams.
- Effective liaison between cross functional teams with emphasis on managing and sourcing seasonal assortments with in-house designers and financial planning teams.
- Negotiate pricing and book production of seasonal programs with overseas vendors and international partners.
- Drove seasonal business strategy, assortment content, and seasonal business plan in partnership with design and planning divisions.
- Monitored and analyzed business, and reacted to sales, market trends, innovation and competition.
- Booked domestic and international travel for team and planned/managed seasonal comp shop calendar and itineraries.
Corporate Visual Merchandise Manager
Eddie Bauer Holding, Inc.
10.2000 - 04.2003
- Created, Managed, Delivered and Maintained the Visual direction for the Women's and Men's Divisions
- Created solutions for optimizing presentations to maximize key volume-drivers and increase sales
- Led presentations for Executives and high level managers and communicated Visual Presentation to 300+ stores, domestic and international
- Managed trained, and developed a high-performing visual merchandising team for overall success and job satisfaction
- Ensured brand consistency across multiple stores by providing clear guidelines for visual merchandising standards
- Optimized floor plans and fixture layouts to maximize customer flow and improve shopping experience
- Incorporated new design techniques to create innovative and eye-catching displays
- Recipient of annual Best of Bauer Award, 2002, by transforming a key visual process and saving over $700k
Corporate Visual Merchandise Manager
Abercrombie & Fitch
01.1999 - 10.2000
- Created cutting edge fashion displays and monthly floorset designs for ANF Women's and abercrombie kids Girls division.
- Designed new store prototypes: space planning and fixtures.
- Partnered with merchandising and allocation to ensure optimal presentation of key programs to drive sales by extensive targeted pre-planning.
- Developed and coordinated Visual Communication Documents to 600+ stores.
- Ensured brand consistency by creating Brand Guidelines and seasonal Lookbooks.
- Traveled extensively to stores across the country to train managers, ensure visual standards and react to current trends.
- Launched the Hollister Brand - participated on secret team as Visual Specialist whilst working at ANF when developing the specialty retailer, private-label Hollister brand and stores.
Store Manager
Abercrombie & Fitch
10.1995 - 01.1999
- Multi Store Manager and Flagship General Manager of west coast stores: operations, new store openings, trainings.
- Implemented Pre-Season tests.
- Coordinated with Marketing division and celebrity photographers for branding photo shoots.
- Managed staffs of 200+ Managers and Brand Representatives.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Education
Business Management
William Rainey Harper College
01-1993
Skills
- Adaptable to various competing demands, and provides the hightest level of customer/client service and response
- Forward thinker, who actively seeks opportunities and proposes solutions for improvement
- Refined interpersonal skills and experienced Team-Builder
- Expert-level written and verbal communication skills
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Works effectively in a fast-paced, deadline-driven, and professional environment , both in collaboration and independently
- Knowledgeable and proficient in Microsoft Office
Timeline
Sr. Marketing Coordinator
Burry Foods
07.2022 - 12.2024
Office Manager | Part-Time Temp
Dr. Arps, MD, Plastic Surgeon
09.2021 - 06.2022
Assistant Property/Office Manager | Part-Time Temp
Poplar Creek Village
08.2020 - 06.2021
Household Manager
Carlson
08.2009 - 08.2020
Associate Merchandise Manager
Eddie Bauer Holding, Inc.
04.2003 - 08.2009
Corporate Visual Merchandise Manager
Eddie Bauer Holding, Inc.
10.2000 - 04.2003
Corporate Visual Merchandise Manager
Abercrombie & Fitch
01.1999 - 10.2000
Store Manager
Abercrombie & Fitch
10.1995 - 01.1999
Business Management
William Rainey Harper College
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