Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Christine Caswell

Irving,TX

Summary

Hardworking and reliable professional with exceptional data entry and customer service skills. Energetic and reliable skilled with working with a diverse group of people. Personable with the ability to multi-task and prioritize. The ability to manage a busy workload and provide excellent customer service. Executive Management Support, Filing, Internet Research, Microsoft Excel, Microsoft Outlook, Microsoft Word, Organizational Skills, Research, Spreadsheets, Time Management, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Problem resolution.

Professional in payment processing field with strong expertise in accurately posting payments and managing accounts. Skilled in resolving discrepancies, maintaining financial records, and ensuring compliance with policies. Known for effective collaboration within teams and adaptability to evolving needs. Dependable and results-driven, with commitment to achieving organizational goals and enhancing operational efficiency.

Overview

32
32
years of professional experience

Work History

Payment Poster/Billing Specialist

Medify Health through Addison Group
07.2025 - 12.2025
  • Accurately posted manual and electronic payments on Multiple systems
  • Verified and moved balance to secondary insurance per EOB
  • Contacted insurance payers or website to obtain the EOB to post payments and/or denials
  • Contacted insurance payers or website to obtain current insurance Information
  • Researched and processed adjustments as needed
  • Assisted in special projects

Payment Poster/Refunds

Teladoc Health
01.2024 - 06.2025
  • Accurately posted manual and electronic payments to patient accounts
  • Verified and moved balance to secondary insurance or patient pay per EOB
  • Contacted insurance payers or website to obtain the EOB to post payments and/or denials
  • Researched and processed adjustments as needed
  • Assisted in special projects
  • Worked in Auth.net and Paypal to refund patient overpayments
  • Requested Payer takebacks in NextGen

Payer Services Specialist

SCP Health
04.2022 - 07.2023
  • Completed all necessary tasks to process the incoming cases received by each department within the queue
  • Verify with originator that access is properly working and document prior to closing the ticket
  • Monitored all incoming requests and validated all information is received and documented
  • Tracked status of requests to completion and update notes in the Smartsheet
  • Updated Smartsheet with detailed information prior to closing ticket
  • Monitored 4 mailboxes and processed all requests on our week
  • Researched and updated changes to website access and security needs
  • Completed all ERA and EFT enrollments assigned by the due date
  • Completed all the bank changes from PNC to Chase

Payment Poster

SCP Health
06.2017 - 04.2022
  • Accurately posted manual and electronic payments to patient accounts
  • Verified and moved balance to secondary insurance or patient pay per EOB
  • Contacted insurance payers or website to obtain the EOB to post payments and/or denials
  • Posted zero pay Explanation of Benefits
  • Researched and processed adjustments as needed
  • Assisted in special projects
  • Processed and posted credit card payments
  • Balanced daily transactions
  • Liaison between our Clients and our Affiliates in India
  • Assisted patients with any questions via email and phone calls

Cash Apps Payment Poster

Surgical Care Affiliates
06.2016 - 06.2017
  • Verified payment against the contracts
  • Post patient and insurance checks both electronic and manual transactions
  • Posted 1400+ transactions daily
  • Research and process adjustments as needed
  • Researched and Issued refunds where applicable
  • Responsible for end of day/month balancing and reconciliation

Cash Payment Poster

US Renal Care
05.2015 - 06.2016
  • Accurately posted manual and electronic payments to patient accounts
  • Posted zero pay Explanation of Benefits
  • Research and process adjustments as needed
  • Assisted in special projects
  • Balanced daily transactions
  • Correct errors; review and report discrepancies

Revenue Cycle Specialist

CCS Medical
04.2012 - 05.2015
  • Accurately posted manual and electronic payments to patient accounts
  • Posted zero pay Explanation of Benefits
  • Research and process adjustments as needed
  • Assisted in special projects
  • Request refunds
  • Balanced daily transactions

Customer Service Representative / Sales

MS International
09.2009 - 02.2012

Dispatcher

RightStaff, Inc
11.2008 - 09.2009

Lease Support Specialist

GE Capital Solutions Transportation Finance
07.2001 - 06.2008

Administrative Assistant

GE Capital Solutions Transportation Finance
01.2005 - 07.2006

Executive Administrative Assistant

CitiCapital Commercial Corp
08.2001 - 02.2005

Administrative Specialist

ARRK Creative Services
05.2001 - 07.2001

Executive Administrative Assistant

NEC Electronics
01.1994 - 05.2001

Executive Administrative Assistant

NEC Electronics
01.1994 - 05.1998

Education

BSBA Program -

University of Phoenix

Skills

  • Handling Customer Complaints
  • Excellent Communication
  • Listening Skills
  • Data Processing
  • Conflict Resolution
  • Providing Feedback
  • Workflow Management
  • Special Requests
  • Spreadsheet Analysis
  • Microsoft Office
  • Information Updates
  • Team Collaboration
  • Complaint Resolution
  • Attention to Detail
  • Corporate Standards
  • Project Requirements
  • Understanding Customer Needs
  • HIPAA compliance
  • Effective communication skills
  • Accurate data entry
  • Insurance verification
  • Payment posting
  • HIPAA regulation observance
  • High-volume transaction posting
  • Cross-functional coordination
  • Incomplete payment identification
  • Transaction reporting
  • Batch total recording
  • Overpayment identification
  • Adjustment reviews

Software

Epic

Athena

NextGen

Trizetto

AMD

Wastar

ECW

Timeline

Payment Poster/Billing Specialist

Medify Health through Addison Group
07.2025 - 12.2025

Payment Poster/Refunds

Teladoc Health
01.2024 - 06.2025

Payer Services Specialist

SCP Health
04.2022 - 07.2023

Payment Poster

SCP Health
06.2017 - 04.2022

Cash Apps Payment Poster

Surgical Care Affiliates
06.2016 - 06.2017

Cash Payment Poster

US Renal Care
05.2015 - 06.2016

Revenue Cycle Specialist

CCS Medical
04.2012 - 05.2015

Customer Service Representative / Sales

MS International
09.2009 - 02.2012

Dispatcher

RightStaff, Inc
11.2008 - 09.2009

Administrative Assistant

GE Capital Solutions Transportation Finance
01.2005 - 07.2006

Executive Administrative Assistant

CitiCapital Commercial Corp
08.2001 - 02.2005

Lease Support Specialist

GE Capital Solutions Transportation Finance
07.2001 - 06.2008

Administrative Specialist

ARRK Creative Services
05.2001 - 07.2001

Executive Administrative Assistant

NEC Electronics
01.1994 - 05.2001

Executive Administrative Assistant

NEC Electronics
01.1994 - 05.1998

BSBA Program -

University of Phoenix
Christine Caswell