Christine Champion
Orlando,Fl
Summary
Results-driven professional with diverse experience in logistics, warehouse operations, hospitality, customer service, and retail management. Recognized for strong leadership, operational efficiency, and delivering exceptional customer experiences. Adept at coaching teams, fostering positive relationships, and driving improvements in performance, operational efficiency, and the overall associate experience in fast-paced, high-pressure environments. Committed to bringing professionalism, adaptability, and a strong work ethic to every role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Process Guide/ Learning Ambassador/Problem Solver/ Stow
SAV4 Amazon
Pooler, GA
01.2025 - 05.2026
- Reinforced standard work and quality expectations, contributing to an ~83% reduction in DPMO (977 → 163).
- Onboarded, trained, and developed Associates to the Inbound Stow Section and Problem Solve on Productivity and Quality, resulting in 10% improvement in team performance.
- Coached and mentored Associates by delivering training, guidance and performance monitoring.
- Collaborated with HR, Safety, IT, RME, and Learning teams to align on operational initiatives and driving achievement while enhancing the associate experience.
- Managed and adapted to increases and decreases in volume while maintaining a high level of accuracy and quality.
Concierge Representative
Hilton Grand Vacations Call Center
Orlando, Fl
05.2024 - 11.2024
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
- Maintained accurate and up-to-date records of guest information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Stow Fulfillment Associate
MCO1 Amazon
Orlando, FL
09.2023 - 02.2024
- Consistently ranked as a top performer in Inbound by exceeding productivity and quality benchmarks in a high volume fulfillment environment.
- Maintain accurate stow execution by following standard of work, minimizing errors, and ensuring inventory feedback.
- Comprehensive knowledge of policies and procedures pertaining to all Amazon product and merchandise.
- Demonstrated adaptability by cross training in multiple job functions with the fulfillment center.
Learning Ambassador
DFL4 Amazon
Orlando, FL
01.2022 - 09.2023
- Selected to train, onboard and mentor 30+ new associates ensuring understanding of standard work safety expectations are followed.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadline.
- Read and attached appropriate labels and tags to products and packages for identification purposes.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided one-on-one coaching to employees needing additional support in specific areas.
Retail Parts Pro Manager
Advance Auto Parts
Orlando, FL
02.2019 - 09.2021
- Led daily retail operations, including inventory management, scheduling, and team performance.
- Delivered strong customer experiences through issue resolution and product expertise.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Trained and mentored staff on product knowledge and customer service best practices.
Education
GED -
Winter Park Tech
Winter Park, FL05-2011
Skills
- Critical Thinking
- Time Management
- Problem Solving aptitude
- Collaborative mindset
- Verbal and written communication
- Training and mentoring
- Conflict resolution
- Quality control
- Multitasking
- Task prioritization
- Team leadership
Certification
Certificate and special coin was presented tp recognize exceptional leadership that inspires, guides, and empowers others while demonstrating the highest standards of professional excellence.
Timeline
Process Guide/ Learning Ambassador/Problem Solver/ Stow
SAV4 Amazon
01.2025 - 05.2026
Concierge Representative
Hilton Grand Vacations Call Center
05.2024 - 11.2024
Stow Fulfillment Associate
MCO1 Amazon
09.2023 - 02.2024
Learning Ambassador
DFL4 Amazon
01.2022 - 09.2023
Retail Parts Pro Manager
Advance Auto Parts
02.2019 - 09.2021
GED -
Winter Park Tech