Christine Chandler
Edmond,OK
Summary
Motivated individual currently working towards degree in General Business with a focus in Marketing and Economics. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Experienced customer service representative, event planner and organizer, with extensive background in establishing and nurturing mutually-beneficial relationships.
Overview
6
6
years of professional experience
Work History
Event Coordinator & Data Resource Specialist
Crossings Community Church
12.2022 - Current
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Performed event coordination for larger parties and gatherings.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Selected and ordered décor and event materials.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Executed on-time and under-budget project management on complex issues for senior leadership.
- Strategized long-term business needs while driving attendee feedback for process improvements.
Research Assistant
University Of Central Oklahoma
07.2021 - 08.2022
- Worked both independently and collaboratively in fast-paced academic environment.
- Performed statistical, qualitative and quantitative analysis.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Prepared materials for reports, presentations and submission to peer-reviewed journal publications.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Demonstrated strong writing skills to generate original correspondence and reports.
- Planned, modified and executed research techniques, procedures and tests.
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Cataloged data and research into Excel and Qualtrics databases.
Administrative Assistant
Crossings Community Church
09.2017 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Recreation & Spa Sales Manager
Omni Hotel Corporation
11.2013 - 06.2015
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised support team of 10+ people, stepping in to support employees and deliver a quality experience for clients.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Held weekly meetings with department managers to identify techniques to overcome sales obstacles.
- Produced contracts, reports, letters, and proposals for clients.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Front Desk Concierge
Lakeway Resort And Spa
01.2013 - 09.2013
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
BBA - General Business
University of Central Oklahoma
Edmond, OK05.2023
Skills
- Budgeting, Clerical & Organizational Support
- Verbal & Written Communication
- Database Research Data Analysis & Analytical Thinking
- Team Recruiting & Onboarding
- Sales & Profitability Statistics Analysis
- Experience in Salesforce Software, MailChimp, TextInChurch, Excel, SignUpGenius and more
- Planning & Event Coordination
- Multitasking & Time Management
- Database & Client Management Systems
Timeline
Event Coordinator & Data Resource Specialist
Crossings Community Church
12.2022 - Current
Research Assistant
University Of Central Oklahoma
07.2021 - 08.2022
Administrative Assistant
Crossings Community Church
09.2017 - 11.2019
Recreation & Spa Sales Manager
Omni Hotel Corporation
11.2013 - 06.2015
Front Desk Concierge
Lakeway Resort And Spa
01.2013 - 09.2013
BBA - General Business
University of Central Oklahoma
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