Christine Chavez
El Paso
Summary
Strategic and results-oriented professional with a strong focus on customer engagement and team support. Known for developing training programs and implementing successful business strategies that drive revenue growth and enhance client management.
Overview
19
19
years of professional experience
Work History
Sr. Operation Manager
Hertz Car Rental
El Paso
08.2007 - 05.2026
- Oversaw daily operations for vehicle rentals and fleet management.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Streamlined processes, enhancing customer service efficiency and satisfaction.
- Analyzed operational data to identify areas for improvement and optimization.
- Facilitated communication between departments to enhance workflow collaboration.
- Collaborated with cross-functional teams to develop process improvements that increased productivity.
- Developed training programs for operational staff and new hires.
- Coached operations managers, strengthening their leadership capabilities and team effectiveness.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Established short- and long-term company goals, policies and procedures, monitoring progress and results.
- Implemented successful business strategies to increase revenue and target new markets.
Education
High School Diploma -
CORONADO H.S
El Paso, TX06-1993
Skills
- Customer support
- Customer engagement
- Service delivery
- Issue resolution
- Customer relations
- Client management
- Customer feedback
- Client onboarding
- Schedule management
- Time management
- Task management
- Productivity improvement
- Communication skills
- Product knowledge
- Team support
- Recruitment
Languages
Spanish
Professional
Timeline
Sr. Operation Manager
Hertz Car Rental
08.2007 - 05.2026
High School Diploma -
CORONADO H.S