Victoria Gomez
El Cajon,CA
Summary
Experienced Senior Operations Manager with a proven track record of leading cross-functional teams, optimizing operational processes, and driving growth in complex environments. Seeking to leverage my expertise in operational leadership, strategic planning, and team development to contribute to the success of Hims & Hers by scaling the provider network and ensuring top-tier patient and provider experiences.
Overview
13
13
years of professional experience
Work History
Sr. Operation Manager
IThriveMD
San Diego, CA
08.2021 - Current
- Operational Leadership: Oversee all operational aspects of the company, leading a cross-functional team responsible for key areas including credentialing, marketplace optimization, and provider acquisition.
- Team Development & Scaling: Scaled the operations team to support company growth, focusing on improving efficiency, compliance, and marketplace balance. Built and led a high-performing team by fostering a culture of excellence, growth, and collaboration.
- Cross-Functional Collaboration: Collaborate closely with departments such as Legal, Product, Marketing, and Medical Leadership to align on strategic initiatives, improve care models, and ensure seamless operations.
- Strategic Planning: Developed and executed strategic plans to manage supply and demand in a rapidly scaling marketplace, ensuring a balance that meets the needs of both patients and providers.
- Innovation & Process Improvement: Led initiatives to challenge the status quo, implementing bold, high-impact decisions that drove operational efficiencies and enhanced provider and patient experiences.
- Data-Driven Decision Making: Implemented data-driven processes to set clear operational and financial KPIs, driving continuous improvement across all areas of the operations team.
- Customer Experience: Ensured a world-class experience for both patients and providers by continually refining operational processes and improving service delivery.
Medical Assistant
Integrated Health Solutions
La Jolla, CA
08.2018 - 11.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
Rady Children's Primary Care
San Diego, CA
06.2016 - 07.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Office Manager
Encompass
San Diego, CA
06.2011 - 07.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
Medical Assistant Certification -
UEI College
Chula Vista, CA06.2011
H.S Diploma -
Morse High School
San Diego, CA06.2008
Skills
- Operational Leadership
- Team Building & Scaling
- Cross-Functional Collaboration
- Strategic Planning & Execution
- Process Optimization
- Data-Driven Decision Making
- Customer Experience Management
- Compliance & Risk Management
Timeline
Sr. Operation Manager
IThriveMD
08.2021 - Current
Medical Assistant
Integrated Health Solutions
08.2018 - 11.2019
Medical Assistant
Rady Children's Primary Care
06.2016 - 07.2017
Office Manager
Encompass
06.2011 - 07.2014
Medical Assistant Certification -
UEI College
H.S Diploma -
Morse High School