Hi, I’m
Christine Costello
Largo,FL
Summary
Experienced leader with a Servant Leadership style. My goal is to move to a coaching role with a company who believes in their people. My belief is that a Leadership Coach collaborates cross functionally to forge the future with and for leaders.
Overview
15
years of professional experience
Work History
St Petersburg CollegeClearwater, FL
Director of Student Affairs and Enrollment
06.2021 - 06.2023
Job overview
- Consulted with college leadership and staff to implement best practices and experiences through Presence, SaaS engagement software
- Collaborated with key stakeholders to create enrollment targets and adjust plans and strategies based on data analysis, review of applications, enrollment trends, and other metrics to effectively reach enrollment goals
- Streamlined, directed, and refined business processes that increased data processing efficiency and employee retention
- Collaborated with marketing department to develop and execute a comprehensive enrollment communication plan
- Provided project support for other functional areas of the college
- Advocated for policies that supported the well-being of students both inside and outside the classroom
- Organized workshops focused on professional development topics such as resume writing, job search strategies, and financial literacy skills
- Facilitated performance planning conversations and developed training for faculty and administrators for new initiatives pointed at increasing student engagement for academic success
- Market Research to stay informed about best practices and trends
- Analyzed data collected from surveys administered to measure satisfaction and growth patterns
- Identified areas needing improvement within the college operations through comprehensive research projects
- Recruited, hired and oriented departmental staff
- Strategized and implemented methods for streamlining processes, controlling costs, and modernizing operations.
St Petersburg CollegeClearwater, FL
Interim College-wide Testing Coordinator
04.2021 - 06.2021
Job overview
- Trusted to step into an Interim role until a permanent replacement was found
- Many aspects of our assessment instruments were out of compliance with the state legislature, FERPA standards, and individual assessment requirements
- I was able to collaborate with the Testing staff across eleven locations to bring the department back into compliance
- I also assisted in hiring and trained the new coordinator through the transition from frontline staff to leadership of peers
- This transition was successful.
St Petersburg CollegeClearwater, FL
Director, Online Student Services
11.2018 - 06.2021
Job overview
- Supervised multiple remote service delivery teams
- Created and maintained course design for orientation in Learning Management System(LMS)
- Resolved complaints and appeals through the board approved appeal process
- Developed and implemented comprehensive strategies to improve operations, performance processes and organizational efficiency using technology to streamline workflows for document management and automate many processes for online data processing
- Collaborated with senior leadership to set long-term objectives for the department
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects
- Analyzed customer feedback data to identify trends in product performance and customer service issues
- Collaborated cross functionally for improved customer service
- Established relationships with vendors and suppliers to secure favorable terms for materials and services
- Assessed employee performance against established benchmarks or targets and delivered coaching as needed both positive and opportunities for improvement
- Drafted mission and vision statements to outline objectives and motivate employees.
Somerset Community CollegeSomerset, KY
Director of Admissions
05.2011 - 11.2018
Job overview
- Created and maintained Strategic Enrollment Management Plan
- Served as Implementation coordinator for transition from paper to electronic records
- Utilized Blackboard LMS to create and support internal training initiatives for staff and student leaders
- Reviewed strategic planning and programming to assess and implement process improvement
- Completed Staff Performance Evaluations yearly and as needed for continuous coaching, staff development, and improvement
- Created professional development series based on staff performance reviews to increase team cohesiveness, honesty, and individual awareness to introduce personal and professional growth
- Collected data and analyzed findings to assess trends and implement process improvement
- Created and implemented a project plan to move hard copy student records to electronic records system Project increased efficiency across all aspects of the student life cycle by increasing access to student information to key stakeholders
- Assessed applications, conducted interviews, and evaluated credentials to determine eligibility for admission
- Organized college fairs and events to promote the school's programs
- Prepared reports on enrollment trends to inform institutional planning decisions
- Managed student data systems related to admissions activities
- Collaborated with faculty members in developing admission criteria for various selective academic programs
- Created marketing materials such as brochures, fliers, newsletters
- Etc, to promote the school's offerings
- Collected and analyzed data to monitored progress of admitted students throughout their enrollment process
- Provided guidance on registration procedures and policies
- Conducted outreach activities in local communities to increase awareness of the school's programs
- Participated in professional organizations related to higher education admissions practices
- Analyzed statistical data from surveys regarding admissions processes and outcomes
- Developed relationships with high schools counselors and administrators for recruiting purposes
- Coordinated orientation sessions for newly accepted students
- Reviewed academic transcripts from previous institutions for transfer credit evaluation
- Implemented technology solutions designed to improve efficiency of admissions operations
- Hired, trained, and supervised accomplished and inspired admissions advisors with commitments to diversity, technology and broad-based networking
- Mobilized communication with other departments in support of enrollment and organized admissions events, registration, information sessions and classroom shadowing
- Orchestrated and maintained active communication system with prospective students, parents and high school and community college counselors and attained enrollment goals
- Prepared reports using academic or institutional data and information
- Developed or used assessment instruments to monitor student learning results
- Serve as OnBase system administrator Create process improvement strategies through collaboration with dual credit coordinator and high school college and career readiness coaches to increase Admission proficiency Served as the Primary Designated School Official (PDSO) to issue I20 visas to international students, oversee the international student program, and re certify college as needed with Homeland Security
- Planned, administered and controlled budgets to maintain accurate financial records and produce financial reports
- Established policies and procedures and made modifications based on analysis of operations, performance and other research information.
Avaya
Quality Assurance Manager
05.2008 - 09.2009
Job overview
- Implemented and administered, Avaya Witness Recording and Quality software
- Collaborated across departments to create quality assurance assessments to identify improvement opportunities
- Created and implemented calibration process to quality consistency
- Created and implemented training for company
- Supervised quality coaches and set goal expectations to meet client contractual requirements Conducted KPI data analysis to ensure contractual customer service levels were met
- Created, updated, and managed all Quality Standard Operating Procedures
- Created and conducted Soft Skills, Conflict Resolution and client training to all new hires
- Coached and mentored supervisory staff to improve department efficiency Worked with Leadership to ensure Quality objectives were met
- Assist in the development of Performance Improvement Plans when applicable to Quality Assurance.
Education
Florida State University
EdD Educational Leadership And Administration : Education Administration
Western KentuckyUniversity
Master of Arts: Organizational Leadership
Western KentuckyUniversity
Bachelor of Interdisciplinary studies
Skills
- Relationship Building
- Problem-Solving
- Flexible and Adaptable
- Change Management Certified
- Systems Management
- Training and Development
- Systems Analysis
- Microsoft Products
- Market Research and Analysis
- Organizational Leadership Coaching
Timeline
Director of Student Affairs and Enrollment
St Petersburg College
06.2021 - 06.2023
Interim College-wide Testing Coordinator
St Petersburg College
04.2021 - 06.2021
Director, Online Student Services
St Petersburg College
11.2018 - 06.2021
Director of Admissions
Somerset Community College
05.2011 - 11.2018
Quality Assurance Manager
Avaya
05.2008 - 09.2009
Florida State University
EdD Educational Leadership And Administration : Education Administration
Western KentuckyUniversity
Master of Arts: Organizational Leadership
Western KentuckyUniversity
Bachelor of Interdisciplinary studies
References
References available upon request.
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