Christine Couder
Nederland
Summary
Proactive professional with extensive experience in client services and eligibility assessment. Known for critical thinking and time management, consistently ensuring compliance and high satisfaction rates. Eager to leverage strengths in a dynamic environment.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Powerhouse Gym
Port Neches
05.2023 - Current
- Provide front-line support by managing reception operations, answering phones, and assisting visitors with professionalism and care.
- Maintain accurate records and handle registrations while ensuring compliance with facility procedures.
- Conduct tours to educate and inform guests, demonstrating strong communication and interpersonal skills.
- Support daily operations by managing inventory, restocking supplies, and maintaining a safe, orderly environment.
Community Care Eligibility Specialist III
Health and Human Services Commission, HHSC
Port Arthur
2008 - 08.2022
- Evaluated client applications for eligibility in health and social services programs.
- Assisted clients in understanding program requirements and application processes.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Informed applicants of other agencies providing useful or related assistance.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Maintained positive working relationship with fellow staff and management.
- Participated in community events related to social services outreach initiatives.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Managed intake of new claims and performed routine follow-ups.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Explained reasons behind application denials and recommended further action.
- Analyzed financial information provided by applicants to verify income levels.
- Assisted clients with completing forms required for processing applications.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Communicated effectively with clients to resolve eligibility-related inquiries and issues.
- Provided training and support to new staff on eligibility assessment procedures.
Assistant Supervisor
Health and Human Services Commission, HHSC
Beaumont
2003 - 2008
- Supervised daily operations to ensure compliance with company policies and procedures.
- Assisted in developing schedules to optimize workflow and resource allocation.
- Facilitated communication between team members and upper management for project updates.
- Implemented process improvements to streamline operations and reduce bottlenecks.
- Evaluated employee performance and provided constructive feedback for improvement.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Trained new staff members on company policies, procedures and job expectations.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with managers from other departments to ensure smooth workflow across the organization.
- Resolved customer complaints promptly and effectively.
- Increased volume of work while maintaining high level of accuracy and quality.
- Oversaw employee supervision, client satisfaction, contract management and daily work.
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
- Provided feedback on employees' performance and assisted with disciplinary action when necessary.
- Created training materials for new hires on company policies and procedures.
- Monitored employee productivity to provide constructive feedback and coaching.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Managed team of 10 - 15 employees, ensuring high productivity and quality standards were met.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Eligibility Specialist III
Health and Human Services Commission, HHSC
Beaumont
1996 - 2003
- Evaluated applications for benefits eligibility based on established guidelines.
- Assisted clients in understanding program requirements and application processes.
- Conducted interviews to gather information for eligibility determinations.
- Maintained accurate records of client interactions and case statuses in systems.
- Addressed client inquiries regarding benefits programs and application status updates.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Analyzed financial information provided by applicants to verify income levels.
- Explained reasons behind application denials and recommended further action.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Contacted client references and employers to determine legitimacy of applicant information.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Maintained positive working relationship with fellow staff and management.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Informed applicants of other agencies providing useful or related assistance.
Clerk
Health and Human Services Commission, HHSC
Beaumont
1991 - 1996
- Duties included scheduling, front desk coverage, maintaining security and delivery of Food Stamp vouchers, documenting changes reported by clients, and screening clients for emergency Food Stamps.
- As a new employee I attended trainings and completed webinars such as HIPPA, Civil Rights, Data Security, and Office Security/Awareness.
Education
Port Neches-Groves ISD
Port Neches, TXSkills
- Excellent Communicator
- Professionalism
- Able to Multi-Task
- Critical Thinker
- Time Management
- Quick Learner / Adapts well to change
- Cultural Sensitivity
- Prompt / Reliable / Respects
Timeline
Front Desk Receptionist
Powerhouse Gym
05.2023 - Current
Community Care Eligibility Specialist III
Health and Human Services Commission, HHSC
2008 - 08.2022
Assistant Supervisor
Health and Human Services Commission, HHSC
2003 - 2008
Eligibility Specialist III
Health and Human Services Commission, HHSC
1996 - 2003
Clerk
Health and Human Services Commission, HHSC
1991 - 1996
Port Neches-Groves ISD