Mary Carbajal
Riverside,CA
Summary
Dedicated professional with proven skills in customer service, problem-solving, and communication. Experienced in managing operations and enhancing client satisfaction in fast-paced environments.
Overview
35
35
years of professional experience
Work History
Front Desk Receptionist
Johnson & Johnson Hearing Aide
Murrieta, CA
02.2017 - 05.2018
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Coordinated appointment scheduling, optimizing daily workflow for the hearing aid clinic.
- Assisted clients with inquiries, providing accurate information about products and services.
- Managed and organized patient records and appointment schedules using electronic systems.
Marketing Specialist
Bank of America
Brea, CA
09.2014 - 09.2015
- Top performer in credit card sales increasing the sales department goals for the department.
- Consistently earned the most customer compliments monthly on my team.
- Ensured customer satisfaction and retention by exceeding customer expectation.
Customer Support Specialist
Bank of America
Brea, CA
08.2011 - 04.2014
- Resolved customer inquiries and issues through various communication channels, ensuring timely and effective solutions.
- Assisted in training new team members on customer service protocols and best practices, enhancing overall team performance.
- Analyzed customer feedback to identify trends and recommend process improvements for enhanced service delivery.
- Collaborated with cross-functional teams to streamline support processes, increasing operational efficiency and response times.
Front Desk Night Auditor
Blue Water Resort & Casino
Parker, AZ
09.2008 - 05.2011
- Managed late-night check-ins and guest inquiries to ensure seamless service.
- Processed financial transactions accurately, adhering to cash handling protocols.
- Conducted nightly audits of accounts and reports for accuracy and compliance.
- Collaborated with security to maintain guest safety during night shifts.
Customer Service Representative
Southern California Edison
Rancho Cucamonga, CA
09.1983 - 03.2008
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed service requests promptly, ensuring adherence to company protocols.
- Collaborated with cross-functional teams to streamline communication processes.
- Trained new hires on customer service procedures and best practices.
Skills
- Excellent Customer Service
- Excellent Problem Solving
- Excellent Listener
- Excellent Communicator
- Committed to Teamwork
Timeline
Front Desk Receptionist
Johnson & Johnson Hearing Aide
02.2017 - 05.2018
Marketing Specialist
Bank of America
09.2014 - 09.2015
Customer Support Specialist
Bank of America
08.2011 - 04.2014
Front Desk Night Auditor
Blue Water Resort & Casino
09.2008 - 05.2011
Customer Service Representative
Southern California Edison
09.1983 - 03.2008