Hi, I’m
Christine Crosby
Aurora,CO
Summary
Talented Administrator is highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for thinking creatively and developing lasting solutions. Self-motivated Business Operations Manager brings proven leadership, organizational, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
years of professional experience
Work History
Colorado Legal Group
Law Firm Administrator
09.2023 - 02.2024
Job overview
- Managed a 45-person legal group with three locations across Colorado
- Business process refinement and systems management to ensure profitable operation of Firm.
- Systems management to ensure matters are handled appropriately so that client needs are met, legal & ethical requirements are met, and clients receive excellent service
- Employee leadership, performance management, supervision (and termination)
- Understand and use common financial reports to make decisions (budget variance, P&L, cashflow forecast)
- Management of finances, accounting, and human resources.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Managed financial tasks such as budgeting, expense tracking, and invoicing to ensure fiscal responsibility within firm.
- Oversaw recruitment processes to attract top talent for key positions within firm.
- Spearheaded efficiency initiatives that optimized workflow, reducing overall time spent on redundant tasks.
- Promoted a positive work environment by fostering collaboration among team members and recognizing individual accomplishments.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Studied processes, implemented cost reductions, and developed reporting procedures to maintain administrative workflow.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
CASA Of Adams & Broomfield Counties
Associate Director of Operations
11.2021 - 09.2023
Job overview
- Provide inspired leadership for organization.
- Make important policy, planning, and strategy decisions regarding human resources, CASA’s strategic direction, and identify areas of growth
- Review, receive, manage, grant processes to include fiscal reporting, adherence to grant requirements, and reporting grant updates to CASA’s Board of Directors.
- FY23 Managed reporting for a $2.2 million in restricted .
- Develop, implement, and review operational policies and procedures.
- Develop, implement, and model organizational culture that encourages top performance and high morale.
- Oversee and manage budgeting, reporting, planning, and auditing of CASA’s annual $3.6 million budget to within 1% of projection.
- Work with senior stakeholders, Board of Directors, Executive Leadership, Community Partners, Grantors, and Donors to ensure CASA’s mission is fulfilled.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Implemented risk management strategies to mitigate potential operational disruptions or losses.
- Reduced overhead expenses through strategic budget management, vendor negotiations, and cost-saving initiatives.
- Boosted employee satisfaction through the development of comprehensive training programs and performance management initiatives.
- Cultivated a culture of continuous improvement by encouraging feedback from staff at all levels within the organization.
- Provided leadership during periods of change, guiding staff through transitions while maintaining high levels of morale and productivity.
- Championed diversity within the workplace by creating an inclusive environment that welcomed individuals from different backgrounds.
- Managed complex projects with tight deadlines, ensuring timely completion and seamless execution.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Preservation Tree Care
Business Operations Manager
08.2018 - 10.2020
Job overview
- Develop, and implement new strategic direction for Preservation Tree Care using data analysis and setting clear objectives, leading to sales increase of more than 50% within one year.
- Created new inventory control and measurement system, saving 15% year-over-year on supplies required by field teams - approximately $22,500 net improvement in costs
- Implement new telephone system to improve communication with clients, enabling office/sales/field teams to communicate telephonically, via text message and e-mail, through one platform.
- Trained and coached new employees by following leadership skills developed in CTAT Leadership training, fostering collaborative environment, and leading culture of continuous improvement in day-to-day operations, resulting in increased employee satisfaction.
- Develop and implement marketing strategy, leading to increased sales, territory expansion, and 15% new clientele.
- Reviewed company's strategic plans and developed departmental goals and standards to support the vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Championed a continuous improvement culture by encouraging innovation and proactive problem-solving among team members.
INTERIOR ENVIRONMENTS
Director, Business Administration
02.2017 - 10.2019
Job overview
- Using standardized industry practices and business intelligence, developed implementation strategies and processes to systematize operations, maximize efficiencies, reduce costs, and drive growth
- Resulting in a 25% reduction in mistakes made by designers and installers, resulting in improved client experience
- Utilizing data analysis and weekly sales numbers, presented weekly/monthly financial forecast trends to company leadership
- Identified paths to improve profitability, eliminate waste, and improve gross profit in the Colorado market.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Monitored expenditures to mitigate risk of overages.
- Optimized operational processes using analytics tools to address client-specific metrics.
MAXIMUS
Program Manager Baltimore City Office of Child Support Services and Maryland New Hires
01.2015 - 10.2017
Job overview
- Using project management best practices and understanding the client scope, developed, implemented, and monitored strategies designed to improve child support collections, resulting in a 30% improvement in profitability and 30% increased collections resulting in better outcomes for the children of Baltimore City.
- Utilizing PMI and PMBOK guidelines and collaborative methods managed multiple projects with tight deadlines and evolving priorities, meeting key metrics.
- Ensured project compliance with all applicable requirements of corporate policies, contracts, and state and federal regulations resulting in the project meeting key collections metrics for the first time in 7 years.
- Deployed creative project management strategies, resulting in an operational restructuring of the project and profit for the first time in the history of the project.
- Managed five direct reports, which in turn managed 70 team members
- Provided accountability partners for staff and established staff development programs, which improved staff accountability and morale.
- Thereby reducing the project turnover rate by 15% in 6 months.
- Performed budgeting, planning, and forecasting, using sound fiscal and project management protocols.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Met with project stakeholders regularly to assess progress and make adjustments.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
Primoris Energy
New Business Advocate
01.2016 - 02.2017
Job overview
- Lead Xcel Energy teams responsible for the design, construction, installation, and approval for Xcel Energy’s developer and contractor energy needs
- Managed design team, construction requirements/installation and scheduling of multi-million-dollar contractor and developer projects
- Coordinated the needs of three land development companies for a 10-mile, multimillion-dollar energy distribution project in Jefferson County, CO
- Using training techniques learned in CTAT leadership training, was asked to train new staff on process and procedure, including design specifics, and Xcel’s conversion to SAP.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Collaborated with fellow advocates, designers, and construction managers to maximize efficiency in case management and preparation.
- Conducted comprehensive client interviews, gathering relevant information to build stronger relationships with developers.
MAXIMUS
Project Manager, Client Services
06.2012 - 04.2014
Job overview
- Managed project to produce 30% over forecasted operating profitability for three years in row—1st time project operated over profit projections.
- Negotiated one-year project extension and rebid win, which secured the contract for an additional five years
- Coached, developed, and mentored two teams performing in a fast-paced, deadline-driven environment
- The team surpassed a single-day record for data entry
- Compiled and managed project budgets to identify and resolve issues, problems, and concerns to included accurate accruals for expenses, payments, and compensated absences
- Effectively collaborated with internal stakeholders and outside vendors to achieve project milestones and continued success, using industry-accepted project management methodologies.
- Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
- Fostered strong relationships with clients, leading to increased contract renewals and referrals.
- Developed and executed comprehensive project plans to ensure timely completion of deliverables.
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
Education
University of Maryland University College
Project Management Certificate
University of Maryland University College
B.S. English
Skills
- Strategic Development
- People Focused
- Microsoft and Google Office
- QuickBooks
- Operations Management
- Creativity and Innovation
- Team Building and Leadership
- Employee Supervision
- Performance Improvement
- Program Management
- Bookkeeping
Timeline
Law Firm Administrator
Colorado Legal Group
09.2023 - 02.2024
Associate Director of Operations
CASA Of Adams & Broomfield Counties
11.2021 - 09.2023
Business Operations Manager
Preservation Tree Care
08.2018 - 10.2020
Director, Business Administration
INTERIOR ENVIRONMENTS
02.2017 - 10.2019
New Business Advocate
Primoris Energy
01.2016 - 02.2017
Program Manager Baltimore City Office of Child Support Services and Maryland New Hires
MAXIMUS
01.2015 - 10.2017
Project Manager, Client Services
MAXIMUS
06.2012 - 04.2014
University of Maryland University College
Project Management Certificate
University of Maryland University College
B.S. English
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