Christine Cruz
Summary
Dedicated Animal Care Technician with hands-on experience in veterinary support and animal handling. Known for meticulous attention to detail and strong communication skills, contributing to improved animal welfare and client satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
K9 Resorts Greece
Greece, NyY
11.2024 - Current
- Coordinated daily operations of luxury pet resort to enhance overall service quality.
- Developed and nurtured client relationships to deliver exceptional service.
- Addressed customer inquiries and resolved issues to maintain client satisfaction.
- Resolved complaints swiftly while maintaining professionalism.
- Ensured cleanliness and safety standards throughout facility to support guest experience.
- Provided training and support to staff on procedures and policies for consistency.
Animal Care Technician
Verona Animal Shelter
Rochester, New York
08.2022 - 10.2024
- Assisted veterinarians in administering medical treatments and medications.
- Monitored animal behavior, reporting significant changes to supervisors for timely interventions.
- Cleaned and disinfected kennels and common areas to minimize illness transmission risk.
- Conducted intake assessments for new shelter arrivals, ensuring accurate documentation.
- Maintained precise records of animal health care and treatments.
- Educated visitors on proper animal handling and care practices to improve awareness and welfare.
Pricer
Goodwill Of The Fingerlakes ABVI
Rochester, New York
11.2021 - 08.2022
- Trained new employees on pricing procedures and organizational policies.
Bakery Assistant
Weis
Oley, Pennsylvania
11.2019 - 11.2021
- Maintained clean and sanitary work area to promote safety and efficiency.
- Collaborated with team members to ensure timely product availability through effective communication.
- Assisted customers with product selection and provided friendly service.
Education
Associate of Science - Biology
Monroe Community College
Rochester, NY08-2015
Associate of Applied Science - Criminal Justice
Monroe Community College
Rochester, NY08-2013
Skills
- Animal behavior monitoring
- Animal handling
- Medical treatment assistance
- Team leadership
- Client relationship management
- Food safety and sanitation
- Euthanasia assistance
Timeline
Assistant General Manager
K9 Resorts Greece
11.2024 - Current
Animal Care Technician
Verona Animal Shelter
08.2022 - 10.2024
Pricer
Goodwill Of The Fingerlakes ABVI
11.2021 - 08.2022
Bakery Assistant
Weis
11.2019 - 11.2021
Associate of Science - Biology
Monroe Community College
Associate of Applied Science - Criminal Justice
Monroe Community College