Christine D'Allegro
Jacksonville,Florida
Summary
Friendly Bridal Consultant with outstanding knowledge of meeting client needs and innovative problem-solving. Detail-oriented worker with extensive understanding of dress fitting and budgeting. Hardworking and reliable Bridal Consultant with strong ability in communicating during stressful times. Highly organized, proactive and punctual with team-oriented mentality.
Overview
20
20
years of professional experience
Work History
Returns Associate
TJ Maxx, TJX Companies
Jacksonville, FL
06.2024 - Current
- Provided exceptional customer service by patiently addressing concerns related to returns and refund policies.
- Supported other departments during busy periods by stepping in when needed, demonstrating flexibility and adaptability within the team.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Bridal Stylist
David's Bridal
Jacksonville, FL
02.2022 - Current
- Assisted bride in picking out perfect dress, groom's tuxedo and bridal party fashions.
- Steamed gowns and assisted brides in choosing flattering and fitting pieces.
- Sized dresses according to clients wishes.
- Suggested gowns to brides and upsold bridal packages.
- Measured customers for size and recorded measurements for use in alterations.
- Maintained customer expectations with open consultations and frequent communication.
- Presented fabric samples to customers and explained benefits and disadvantages.
- Drove sales by developing business strategies, marketing plans and merchandise assortments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Online Reseller
Poshmark
Jacksonville, FL
01.2021 - Current
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Established credibility and created confidence quickly and easily with online sales prospects.
- Cultivated strategic customer relationships, evaluated needs and opportunities within customer accounts and negotiated to gain sales commitments.
- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
- Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
- Followed up with customer inquiries promptly and maximized internet lead opportunities.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
Private Nanny
Alison Hunt
Jacksonville, FL
10.2012 - 03.2019
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Posted parents' contact information and first responder phone numbers in case of emergency situations.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Regulated children's schedules to balance rest, learning and play.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Sparked creativity and imagination by teaching children new ideas each day.
- Transported children to and from school, extra-curricular activities and play-dates.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Documented and communicated daily reports outlining each child's daily activities.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Dropped off and picked up children from school and extracurricular commitments.
- Helped children discover enrichment activities to inspire imagination and creativity.
Professor's Assistant
Florida State College at Jacksonville
Jacksonville, Florida
10.2010 - 02.2012
- Coordinated supplies for classroom and laboratory activities.
- Utilized email, phone and in-person meetings to answer questions and mentor struggling students.
- Assigned, accepted and graded students' work according to processes outline by professor, department and university.
- Supported classroom teachers by managing files, preparing materials and updating records.
- Interacted with students via email and phone to address questions or concerns.
- Guided and mentored new students with moving in and settling into campus life.
- Assisted with answering telephone calls, managing databases and drafting correspondence.
Food Runner/ Expo
P.F. Chang's Bistro
Jacksonville, Florida
03.2005 - 10.2006
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Offered insight into menu items to answer customer questions.
- Responded quickly to customer concerns and escalated major issues to management.
- Memorized dining room floor plans and understood seat number system.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Assisted servers to optimize guest dining experience.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
- Coordinated service for food runners and other kitchen staff.
- Illustrated knowledge of menu and service offerings to educate guests.
- Provided mentorship and guidance to new kitchen team members.
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal.
- Adhered to corporate standards and policies in overseeing restaurant operations.
Education
Associate of Arts - International Studies
Florida State College At Jacksonville
Jacksonville, FL02.2012
Skills
- Friendly, Positive Attitude
- Active Listening
- Conflict Resolution
- Relationship Building
- People Skills
- Customer Service
- Good Work Ethic
- Critical Thinking
Timeline
Returns Associate
TJ Maxx, TJX Companies
06.2024 - Current
Bridal Stylist
David's Bridal
02.2022 - Current
Online Reseller
Poshmark
01.2021 - Current
Private Nanny
Alison Hunt
10.2012 - 03.2019
Professor's Assistant
Florida State College at Jacksonville
10.2010 - 02.2012
Food Runner/ Expo
P.F. Chang's Bistro
03.2005 - 10.2006
Associate of Arts - International Studies
Florida State College At Jacksonville