Genne Souvannasane
Houston,TX
Summary
Hi i am a new graduate that will be finishing school this coming year and i m looking for a foot into a door to give me some experience and hoping to join a company that can help me grow and use my skill in the job i am at.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Customer Returns Associate
Amazon
Brookshire, TX
11.2021 - Current
- Processed customer returns efficiently, ensuring compliance with company policies and procedures.
- Resolved customer inquiries regarding return status and policy interpretations promptly.
- Collaborated with cross-functional teams to improve return processing workflows and reduce turnaround times.
- Contributed to achieving departmental goals by consistently meeting or exceeding individual targets related to processing speed, accuracy, and customer satisfaction.
- Inspected returned products for damages.
- Provided timely feedback to management on trends in customer returns, aiding in proactive problem-solving efforts.
Loader and Unloader
Amazon
Brookshire, TX
11.2021 - Current
- Ensured accurate inventory management by scanning barcodes and tracking items in warehouse systems.
- Collaborated with team members to optimize loading processes, reducing turnaround time for deliveries.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Conducted regular safety checks on equipment, maintaining compliance with operational standards.
Auditor
Amazon
Brookshire, TX
11.2021 - Current
- Conducted comprehensive audits to ensure compliance with quality standards and regulations.
- Developed and implemented corrective action plans to address non-conformities and improve processes.
- Collaborated with cross-functional teams to enhance product quality and operational efficiency.
- Improved overall customer satisfaction by ensuring that all products met established quality standards.
- Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
- Audited activities of workers on production lines and shipping and receiving.
Education
Bachelor of Science - Health Management
University of Phoenix
Tempe, AZ03-2027
Bachelor of Science - Human Services
Southern New Hampshire University
Hooksett, NH01-2027
Associate of Arts - Libereal Art
University of Phoenix
Phoenix, AZ07-2024
Skills
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
Timeline
Customer Returns Associate
Amazon
11.2021 - Current
Loader and Unloader
Amazon
11.2021 - Current
Auditor
Amazon
11.2021 - Current
Bachelor of Science - Health Management
University of Phoenix
Bachelor of Science - Human Services
Southern New Hampshire University
Associate of Arts - Libereal Art
University of Phoenix