JENNY DE LA ROSA
Shepherdsville,KY
Overview
8
8
years of professional experience
Work History
Customer Returns Associate
Amazon
Shepherdsville, KY
01.2020 - Current
- Assisted customers with returns and exchanges of merchandise.
- Processed returned items, including verifying condition and accuracy of product information.
- Maintained customer records to document return transactions.
- Verified original purchase documentation for product returns.
- Inspected returned products for damage or missing components before processing the return.
- Researched customer complaints regarding product returns and resolved any discrepancies or conflicts as needed.
- Communicated with vendors regarding warranty claims on defective products.
- Conducted regular audits of returned merchandise to identify trends in customer complaints or dissatisfaction.
- Defused escalated situations to retain customer satisfaction and loyalty.
- Worked with team members to facilitate efficient returns and provide outstanding customer service.
- Inspected returned items to identify damage or defects, documenting information in database.
- Cleaned and disposed of boxes and packing material to maintain general housekeeping.
- Attached identifying tags to track returned items and put back into re-saleable stock.
Manager's Assistant
Walgreen's Pharmacy
HIALEAH , FL
08.2016 - 01.2019
- Organized and scheduled meetings, conferences, travel arrangements, and other administrative activities.
- Created a comprehensive database of contacts to ensure quick access to client information.
- Prepared agendas and took meeting minutes as requested by the manager.
- Provided general administrative support including answering phones, typing letters, reports and memos.
- Processed invoices, purchase orders and expense reports in accordance with company policy.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Conducted inside training sessions to educate employees on products and company policies.
- Read and analyzed incoming memos, submissions and reports to determine significance and plan distribution.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Education
High School Diploma -
Hialeah High School
Hialeah, FL06-1999
Some College (No Degree) - Kindergarten And Preschool Education
Miami Dade College
Miami, FLSkills
- Organization
- Salesmanship
- Microsoft Office
- Complaint Handling
- Customer Service
- Product Inspection
- Warehouse Operations
- Regulatory Compliance
- Order Processing
- Professional telephone demeanor
- Process Improvement
- Customer service excellence
- Time Management
- Business development understanding
- Shipping and receiving understanding
- Computer Skills
Timeline
Customer Returns Associate
Amazon
01.2020 - Current
Manager's Assistant
Walgreen's Pharmacy
08.2016 - 01.2019
High School Diploma -
Hialeah High School
Some College (No Degree) - Kindergarten And Preschool Education
Miami Dade College
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