DeMaria Yancey
Cordova,TN
Summary
Proven track record in enhancing customer loyalty and streamlining returns processes, notably at TJX Warehouse. Excelled in complaint handling and product inspection, demonstrating exceptional attention to detail and communication skills, while being an organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Customer Returns Associate
TJX Warehouse
06.2021 - 07.2024
- Conducted thorough inspections of returned products to determine eligibility for refund or exchange.
- Maintained a thorough understanding of company policies and industry regulations in order to provide accurate guidance and support during the returns process.
- Managed inventory of returned items, ensuring proper documentation and storage.
- Performed inventory of product on returns carts.
- Ensured accurate record-keeping by diligently updating the company''s database with return information.
- Entered return codes and information into computer system.
- Inspected returned products for damages.
- Participated in regular meetings focused on analyzing return trends, identifying opportunities for improvement, and discussing potential solutions for ongoing challenges in the returns process.
Customer Service Representative
AnswerNet
08.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Krystal's Restaurant
10.2017 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Salad Bar Attendant
Jason Deli
05.2017 - 10.2017
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Increased customer loyalty with friendly service and attentiveness to dietary restrictions or preferences.
- Minimized cross-contamination during preparation and stocking.
Education
Bachelor of Nursing - Nursing And Child Psychology
Concorde Career College
Memphis, TN02.2025
Associate in Child Psychology - Clinical Child Psychology
Coahoma Community College
03.2020
High School Diploma -
Cordova High School
Cordova, TN05.2019
Skills
- Organization
- Microsoft Office
- Documentation
- Complaint Handling
- Workplace Safety
- Warehouse Operations
- Product Inspection
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Computer Skills
- Customer service excellence
- Excellent Communication
- Team Collaboration
- Active Listening
- Problem Resolution
Timeline
Customer Returns Associate
TJX Warehouse
06.2021 - 07.2024
Customer Service Representative
AnswerNet
08.2020 - 06.2021
Cashier
Krystal's Restaurant
10.2017 - 08.2020
Salad Bar Attendant
Jason Deli
05.2017 - 10.2017
Bachelor of Nursing - Nursing And Child Psychology
Concorde Career College
Associate in Child Psychology - Clinical Child Psychology
Coahoma Community College
High School Diploma -
Cordova High School
Similar Profiles
Ernest ParraErnest Parra
General Warehouse Associate at TJX WarehouseGeneral Warehouse Associate at TJX Warehouse
Kevon WilkersonKevon Wilkerson
Picker/Team Leader at TJX WarehousePicker/Team Leader at TJX Warehouse
Kendrick HightowerKendrick Hightower
Forklift Operator at TJX WarehouseForklift Operator at TJX Warehouse