Summary
Work History
Education
Skills
Timeline
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Esaias Whiteside

North Las Vegas,NV

Summary

Dynamic and results-oriented professional with a proven track record at Amazon, where I excelled in customer returns management and problem-solving, enhancing customer satisfaction significantly. Skilled in organization and effective communication, I adeptly handled complex return processes, demonstrating adaptability and a commitment to excellence. My contributions supported departmental objectives, showcasing reliability and a keen understanding of customer needs.

Work History

Customer Returns Associate

Amazon
01.2025 - 02.2025
  • Worked closely with shipping department to facilitate prompt product exchanges for customers.
  • Performed detailed assessments of returned items to verify refund eligibility.
  • Played a critical role in meeting departmental objectives by excelling in processing speed, accuracy, and ensuring high levels of customer satisfaction.
  • Enhanced customer satisfaction by promptly processing and resolving return requests.
  • Supported productivity by maintaining an orderly workspace.
  • Conducted assessments of returned goods for possible defects.

Education

N/A - Architecture

C.K Mclatchy High School
Sacramento, CA
06.2021

Skills

  • Organization
  • Microsoft office
  • Documentation
  • Complaint handling
  • Salesmanship
  • Warehouse operations
  • Product inspection
  • Customer RMA management
  • Customer service
  • Problem-solving
  • Multitasking
  • Reliability
  • Computer skills
  • Excellent communication
  • Understanding customer needs
  • Calm under pressure
  • Effective communication
  • Adaptability and flexibility
  • Decision-making

Timeline

Customer Returns Associate

Amazon
01.2025 - 02.2025

N/A - Architecture

C.K Mclatchy High School
Esaias Whiteside