Dector Dang

• Enhanced customer satisfaction by promptly processing and resolving return requests.
• Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success.
• Maintained a clean and organized workspace, promoting productivity and minimizing errors in processing returns.
• Managed inventory of returned items, ensuring proper documentation and storage.
• Resolved associate, tool and service delivery issues revealed by statistical reports.

• Set up and operated specialized presses to print pens

and good pens are sorted, counted, packed in a designated bag, and shipped

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Managed filing system, entered data and completed other clerical tasks.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

• Conducted weekly review sessions to help students prepare for exams.
• Supported classroom activities, tutoring, and reviewing work.
• Supported student learning objectives through personalized and small group assistance.