Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Stephanie Lake

Cleveland ,TN
Stephanie Lake

Summary

Dynamic and detail-oriented professional with experience at Amazon, excelling in complaint handling and organization. Proven ability to train and support team members while maintaining high service standards. Skilled in Microsoft Office and documentation, consistently identifying opportunities for improvement in processes to enhance customer satisfaction.

Customer service professional prepared to excel in managing returns and resolving customer concerns. Proven track record of enhancing return processes and ensuring customer satisfaction. Known for collaborative teamwork and adaptability to changing situations. Skilled in problem-solving and effective communication.

Overview

14
years of professional experience

Work History

Amazon

Customer Returns Associate
11.2021 - Current

Job overview

  • Worked closely with shipping department to facilitate prompt product exchanges for customers.
  • Maintained a thorough understanding of company policies and industry regulations in order to provide accurate guidance and support during the returns process.
  • Handled escalated customer concerns professionally, working towards mutually beneficial resolutions when possible.
  • Participated in regular meetings focused on analyzing return trends, identifying opportunities for improvement, and discussing potential solutions for ongoing challenges in the returns process.

Walgreens

Certified Pharmacy Technician
12.2010 - 03.2013

Job overview

Miller's Ale House

Server
03.2021 - 11.2021

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Texas Roadhouse

Server
06.2018 - 03.2021

Job overview

CVS Pharmacy

Certified Pharmacy Technician
11.2013 - 03.2021

Job overview

  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Education

Cleveland State Community College
Cleveland, TN

Associate Of Applied Science from Biology
12.2012

University Overview

Skills

  • Organization
  • Microsoft office
  • Documentation
  • Complaint handling

Timeline

Customer Returns Associate
Amazon
11.2021 - Current
Server
Miller's Ale House
03.2021 - 11.2021
Server
Texas Roadhouse
06.2018 - 03.2021
Certified Pharmacy Technician
CVS Pharmacy
11.2013 - 03.2021
Certified Pharmacy Technician
Walgreens
12.2010 - 03.2013
Cleveland State Community College
Associate Of Applied Science from Biology