Mutambwe Onya
Charlotte,NC
Summary
Detail-oriented Customer Returns Associate with a proven track record in processing returns and enhancing customer satisfaction. Skilled in complaint handling and team collaboration, focused on streamlining workflows and implementing quality control measures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Returns Associate
Amazon
Lexington, Ky
06.2020 - 05.2022
- Processed customer returns efficiently using Amazon's proprietary systems to ensure accurate inventory management.
- Resolved customer inquiries regarding return policies and procedures, enhancing overall customer satisfaction.
- Collaborated with warehouse teams to streamline return workflows, reducing processing times significantly.
- Trained new associates on return handling protocols and system navigation, improving team productivity.
- Implemented best practices for quality control during returns processing to minimize errors.
Embroidery Operator
Galls
Lexington,Ky
09.2018 - 06.2020
- Operated multi-needle embroidery machines to produce high-quality embroidered designs.
- Maintained equipment and performed routine maintenance to ensure optimal performance.
- Monitored production processes to identify and resolve issues promptly.
- Collaborated with team members to meet daily production goals efficiently.
- Adjusted machine settings based on fabric type and design specifications for accuracy.
- Inspected finished products for quality assurance, ensuring adherence to standards.
Education
Associate of Science - Public Health Nursing
Galilee
Brussels, Belgium07-2010
Skills
- Organization
- Microsoft office
- Documentation
- Complaint handling
Certification
- [Area of certification] Training - [Timeframe]
Languages
French
Native or Bilingual
Timeline
Customer Returns Associate
Amazon
06.2020 - 05.2022
Embroidery Operator
Galls
09.2018 - 06.2020
Associate of Science - Public Health Nursing
Galilee