Christine Daniel
Buffalo,NY
Summary
Initiative-taking customer service representative seeking a full or part-time position with an organization that values hard work, dedication and where I can utilize my strong leadership, organizational and communication skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
32
32
years of professional experience
Work History
Senior Central Account Review Analyst
HSBC Bank, USA N. A
01.2011 - Current
- Complete duties involving more complex, responsible, and specialized clerical work in one or more operations functions, under limited supervision
- Providing service to internal departments which enabled them to proficiently service external customers
- Ensure compliance with Anti Money Laundering, regulatory and legal requirements by reviewing and interpreting data/information
Assistant Branch Manager
HSBC Bank, USA N. A
01.2006 - 01.2011
- Conducted weekly staff meetings to inform employees of critical operational updates
- Managed and supported customer service representatives to meet professional and personal goals
- Participated in the development and the expansion of new business relationships within the surrounding community
- Make outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads, set up meetings and sell products and services
Lead Operations Representative
HSBC Bank, USA N. A
01.2001 - 01.2006
- Uses considerable judgment and initiative in completion of assigned tasks, including the handling of more challenging accounts, transactions, and projects
- Serve as team leader for Account Closing Projects and assume role of supervisor as required
- Trained new employees on daily operations and how to provide excellent service to customers
Customer Service Representative-Bank Teller
HSBC Bank, USA N. A
01.1997 - 01.2001
- Assisting customers with depositing cash, withdrawals, payments, and other banking needs
- Reconciling transactions and follow bank financial and security regulations
- Assessing customer needs and cross-sell new bank products and services
- Balancing ATM machines and maintaining cash drawer
- Coach and encourage individuals to develop daily living skills
US Army Transportation Operator
United State Armed Forces
08.1992 - 11.1997
- Participated in convoy operations within challenging environments while ensuring the safe transportation of valuable assets.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Improved driver safety with comprehensive training programs and adherence to standard operating procedures.
- Secured and protected military property, assets, and personnel.
- Maintained proficiency in tactical planning options and convoy defense techniques.
Education
MBA - Business Administration
D'Youville University
Buffalo, NY05.2018
BBA - Business Administration
Medaille University
Buffalo, NY06.2003
Skills
Interpersonal skills
Customer service skills
Leadership skills
Organizational skills
Excel
Verbal Communication
Team Collaboration
Microsoft Office
Teamwork and Collaboration
Problem-Solving
Time Management
Multitasking
Reliability
Awards
- Deaconess Missionary - Church of God In Christ, August 2019
Interests
Family Activities, Traveling, Walking, Church Youth Department, Balloon Artist/Entrepreneur
Timeline
Senior Central Account Review Analyst
HSBC Bank, USA N. A
01.2011 - Current
Assistant Branch Manager
HSBC Bank, USA N. A
01.2006 - 01.2011
Lead Operations Representative
HSBC Bank, USA N. A
01.2001 - 01.2006
Customer Service Representative-Bank Teller
HSBC Bank, USA N. A
01.1997 - 01.2001
US Army Transportation Operator
United State Armed Forces
08.1992 - 11.1997
MBA - Business Administration
D'Youville University
BBA - Business Administration
Medaille University
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