Pang Thao
Saint Paul,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Document Review Associate - Account Lead
U.S. Bank
09.2023 - Current
- Manage private accounts such as clients 1466, 756 and 2437
- Daily client communications, research, tracking, billings, transfers and releasing/shipping out drops
- Uses excel macros for accurate daily data tape submission to DOSS
- Reviewing collateral files using private checklists
- Certifying loans, sending out reports to client and making headers for validation
- Reviewer training, scrubbing/auditing collateral preliminary reports
Document Review Associate
Guidant Global(US Bank DCS)
05.2023 - 09.2023
- Research
- Review agency and private trailing documents including physical or electronic documents
- Prioritizing assigned issuer/lender USAA or rushed tasks assigned by managers
- Daily task includes depositing and clearing exceptions and rejecting RELD documents to ship back
Documentation Representative
Emergency Planning Management Incorporated
10.2018 - 06.2021
- Sending pre-approve documentations to department of Education
- Processed required documents for different programs customer can qualify as monthly payments or paying in full
- Review and calculate monthly payments using Microsoft excel on the daily basis
- Daily account audits to be compliant before submission
Processor
Wells Fargo
02.2016 - 08.2017
- Entering data of different kinds of loan documents into system
- Required internal document audits at end of day of the documents before submitting to other teams and external audit team
- Image different types of documents of the client’s Home Mortgage before the documents get destroyed
Cashier
Dragon Star
06.2015 - 02.2016
- Counting money and providing customer service as needed
- Train new Cashiers and help monitor when supervisors are not present
- Multi-task dealing with customers and ringing customers up
Education
High School Diploma / GED -
Central High School
Other degree / none of the above -
Century College
Skills
- Interpersonal skills
- Attention to Detail
- Time Management
- Organizational Skills
- Multitasking Abilities
- Collaboration and Teamwork
Timeline
Document Review Associate - Account Lead
U.S. Bank
09.2023 - Current
Document Review Associate
Guidant Global(US Bank DCS)
05.2023 - 09.2023
Documentation Representative
Emergency Planning Management Incorporated
10.2018 - 06.2021
Processor
Wells Fargo
02.2016 - 08.2017
Cashier
Dragon Star
06.2015 - 02.2016
High School Diploma / GED -
Central High School
Other degree / none of the above -
Century College
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